Customer Service Representative (Part Time)
Covenant House Toronto
Toronto Ontario
Salary: Neg Per Hour
Responsibilities:
Engage with Donors: Respond to inquiries and requests via phone, mail, and email professionally and efficiently.
Database Management: Set up new donor records and update existing ones in our fundraising database, Raiser’s Edge.
Communication: Send out information packages and materials requested by donors.
Follow-Up: Contact donors to obtain any missing information and ensure all donor files are updated.
Quality Assurance: Conduct regular quality checks on donor records and update them as needed.
Additional Duties: Take on other tasks as assigned to support our mission.
Qualifications:
Education: College Diploma
Experience: Minimum 2 years in customer service or call center roles.
Skills: Strong computer and data entry skills, excellent problem-solving abilities, and a professional telephone presence.
Language: Fluency in English both spoken and written. French language skills considered and asset.
Attributes: Self-motivated, high energy, results-oriented, team player, with strong attention to detail and exceptional customer service skills.
Environment: Ability to thrive in a fast-paced setting.
Job Overview
Posted Date: 03 Aug 2025
Location: Toronto Ontario
Salary: Neg Per Hour
Company Information
Covenant House Toronto
Name: Covenant House Toronto
Web: https://covenanthousetoronto.ca/