Customer Service Representative
CFS Wealth Management
Vaughan Ontario
Salary: Neg Per Hour
Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
Communicate effectively with customers to ensure understanding of their concerns and provide clear information.
Utilize data entry skills to maintain accurate records of customer interactions and transactions.
Engage in upselling opportunities by identifying additional products or services that may benefit the customer.
Maintain a high level of phone etiquette while interacting with customers.
Collaborate with team members to improve processes and enhance overall customer satisfaction.
Qualifications
Previous experience in customer service or sales is preferred but not required.
Strong analytical skills to assess customer needs and provide effective solutions.
Excellent communication skills in English.
Proficiency in data entry with attention to detail.
Ability to handle challenging situations with professionalism and empathy.
A positive attitude and a willingness to learn new skills.
Familiarity with upselling techniques is a plus.
Benefits:
Company events
Dental care
Extended health care
Flexible schedule
Paid time off
Work from home
Education:
Secondary School (required)
Experience:
Customer service: 1 year (preferred)
Work Location: In person
Job Overview
Posted Date: 03 Aug 2025
Location: Vaughan Ontario
Salary: Neg Per Hour
Company Information
CFS Wealth Management
Name: CFS Wealth Management
Web: https://cfswealth.ca/