Customer Care Centre Representative (Contract until August 2026)
Girl Guides of Canada
Toronto Ontario
Salary: Neg Per Hour
The Customer Care Centre Representative will:
Process a high volume of phone calls, chats and emails every day.
Become an expert on our programs, resources, processes, and deadlines so that you can provide timely responses to a full range of questions from the public, parents, and members.
Create a strong partnership with our Unit Guiders through providing them with timely and accurate administrative support.
Apply organizational policies regarding inclusivity to content, member communication and customer service.
Desired Qualifications:
1-2 years of customer service experience.
Proficient with MS Office Suite and ability to learn new software quickly.
Friendly and professional demeanor.
Excellent communication skills and enjoy working as part of a team.
Comfort with ambiguity and working in a fluid, fast-paced environment.
High attention to detail and ability to multi-task and stay organized.
Critical thinker and problem-solving skills with the ability to effectively utilize provided resources.
Ability to have good judgement in situations requiring escalation.
Assets:
French language skills/fluency (and any other language spoken in Canada).
Experience working with a diverse population of volunteers within the non-profit or charitable sector.
Knowledge of/experience with Guiding.
Benefits:
What’s in it for you?
We offer generous health benefits (Health, dental, vision, Health Service Spending Account).
Paid time off.
Collaborative hybrid/remote work environment.
Fun and friendly work environment and work-life balance.
Job Overview
Posted Date: 11 Jul 2025
Location: Toronto Ontario
Salary: Neg Per Hour
Company Information
Girl Guides of Canada
Name: Girl Guides of Canada
Web: https://www.girlguides.ca/