Customer Service Representative
TTM Technologies
Toronto Ontario
Salary: Neg Per Hour
Scope:
Order administration and communication from order quoting to order shipment
Resolving first level product and service problems internally and with the customer directly
Entering and tracking orders through entire business process (from booking to customer receipt)
Understand and maintain database for backlog reconciliation
Address, resolve and communicate customer issues concerning manufacturability of products
Efficiently resolve issues with front end engineering to ensure product releases are accurate and timely
Communicate with manufacturing departments to resolve on time delivery and quality issues
Conduct contract review on customer purchase orders and resolve issues as necessary
Complete error free order entry into site specific systems
Providing and interpreting reports on sales activities and objective measurements
Support quotation activity for repeat orders and quarterly and annual pricing reviews
Support RMA and customer complaint process and follow up with customer
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Essential Knowledge and Skills:
Customer service experience in a Business to Business, manufacturing setting
Independently motivated with a success driven approach to complete responsibilities and meet goals
Articulate speaker in a variety of settings; easily adjusts the message to match the audience
Able to use superior customer-oriented telephone etiquette
Ability to coordinate and work effectively with many different departments, companies and personalities
Ability to read, write and communicate in English to the degree necessary to perform the job
Ability to work under pressure and prioritize tasks
Ability to multitask.
Education and Experience:
Experience in customer service environment is required
Excellent use and knowledge of Microsoft Office; Outlook, Word, Excel, PowerPoint
Diploma preferred, but not required
Some mechanical aptitude is an asset
Printed circuit board manufacturing experience is an asset.
Applicants may be entitled to:
Shift premium
Registered Retirement Saving Plan (RRSP) and Deferred Profit-Sharing Plan (DPSP) options
Quarterly Bonus Program (considered taxable income and subject to applicable taxes)
Wellness:
Medical and Dental, Health Spending Account (HSA)
Life, AD&D, and Long-Term Disability Insurance
Employee Assistance Program (EAP)
Job Overview
Posted Date: 11 Jul 2025
Location: Toronto Ontario
Salary: Neg Per Hour
Company Information
TTM Technologies
Name: TTM Technologies
Web: https://www.ttm.com/