Specialist IT I
Signet Jewelers
Markham Ontario
Salary: Neg Per Hour
RESPONSIBILITIES:
Technical Support & System Management
- Answer
Service Desk calls from corporate end users.
- Provide
Tier 1 support for basic hardware, software, and network issues (e.g.,
password resets, printer problems, connectivity).
- Log
and track incidents and requests using the ticketing system, ensuring
accurate documentation.
- Follow
standard troubleshooting steps and procedures.
- Escalate
unresolved or complex issues to Tier 2 or Tier 3 support.
User Assistance & Training
- Guide
end users through basic IT processes and troubleshooting steps.
- Maintain
and update self-service knowledge base articles (KBAs) for common issues.
- Promote
effective use of IT resources to improve productivity.
POSITION QUALIFICATIONS:
- High
school diploma or equivalent required.
- Technical
certifications (e.g., CompTIA IT Fundamentals, A+) are a plus.
- 0–2
years of experience in a technical support or customer service role.
- Basic
troubleshooting and problem-solving skills.
- Familiarity
with computer hardware, networking, and software (Windows, macOS, Office
365).
- Experience with ticketing systems preferred.
Job Overview
Posted Date: 04 Mar 2026
Location: Markham Ontario
Salary: Neg Per Hour
Company Information
Signet operates approximately 2,600 stores primarily under the name brands of Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, JamesAllen.com, Peoples Jewellers, H.Samuel and Ernest Jones. As a Purpose-driven and sustainability-focused company, Signet is a participant in the United Nations Global Compact and adheres to its principles-based approach to responsible business.
Name: Signet Jewelers
Web: www.signetjewelers.com