Tech Support Representative
telMAX
Markham Ontario
Salary: Neg Per Hour
Responsibilities & Key Duties:
- Respond
to customer inquiries via telephone and online channels, providing
information about products or services, processing orders, updating
accounts, and documenting complaints.
- Maintain
accurate records of customer interactions and relevant correspondence to
ensure consistency and quality in customer service.
- Proactively
reach out to customers to strengthen relationships, sharing both positive
updates and addressing any concerns
- Troubleshoot
and resolve technical issues related to internet connectivity, equipment,
and network performance.
- Guide
customers through technical configurations, including router setups, Wi-Fi
optimization, and firmware updates.
- Escalate
unresolved technical issues to higher-level support teams and follow up to
ensure resolution.
- Provide
real-time support during service outages, ensuring timely communication
with customers about status updates and resolution timelines
- Diagnose
and resolve common hardware and software compatibility issues affecting
network performance.
- Collaborate
with other departments to deliver seamless and high-quality customer
support.
- Gather
all necessary information to assess the validity of complaints and
determine underlying causes.
- Suggest
process, product, or service improvements to enhance customer experience
and prevent future issues.
- Prioritize
customer satisfaction while meeting commitments to help achieve business
goals.
- Perform
other related duties as required to support the team and business
objectives.
Experience:
- Strong
oral and written communication skills in English.
- Proven
experience in a customer service role, with a strong commitment to
customer satisfaction.
- Proficiency
in Microsoft Office Suite (Word, Excel, Outlook).
- Highly
organized and structured with the ability to prioritize a varied workload
in a fast-paced environment.
- Ability
to build relationships and work collaboratively as part of a team.
- Accountable,
flexible, and able to maintain composure under pressure.
- Upholds integrity, follows company policies and procedures, and contributes to a positive work environment by sharing knowledge and demonstrating functional and technical expertise.
Job Overview
Posted Date: 19 Feb 2026
Location: Markham Ontario
Salary: Neg Per Hour
Company Information
telMAX far outperforms Bell and Rogers in terms of everything, from stability and fibre internet speeds to issue management. Get telMAX Pure Fibre Internet in Newmarket, Aurora, Stouffville
Name: telMAX
Web: www.telmax.com