Product Support Technician

Jonas Software

Markham Ontario

Salary: Neg Per Hour

Key Responsibilities

• Customer Support & Issue Resolution
  Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.
• Product Knowledge & Guidance
  Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.
• Cross-Functional Collaboration
  Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.
• Process & Documentation
  Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.
• Service Support & Member Experience
  Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.
• Client Satisfaction & Continuous Improvement
  Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.

Skills & Qualifications

• Excellent communication skills – Clear, professional verbal and written English to explain technical concepts to clients and colleagues.
• Customer service experience – Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.
• Technical troubleshooting ability – Confident diagnosing software, network, and system issues with a logical, methodical approach.
• Organizational strength – Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.
• Adaptability & resilience – Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.
• Soft skills for service excellence – Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.

Job Overview

Posted Date: 19 Feb 2026

Location: Markham Ontario

Salary: Neg Per Hour

Company Information

Jonas Software acquires, manages, and builds industry-specific software companies globally. Jonas has acquired 190+ companies and currently has over 8,000 employees. Jonas is an operating group of Constellation Software, Inc. (CSI), a public company listed on the Toronto Stock Exchange (CSU.TO). CSI has revenues of over $5 billion USD and over 30,000 employees across the globe.

Name: Jonas Software

Web: https://jonassoftware.com

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