Patient Booking Specialist
Durham Bone and Joint Specialists
Oshawa Ontario
Salary: Neg Per Hour
Key Responsibilities
- Answer
a high volume of incoming phone calls throughout the day
- Make
outbound calls to patients to schedule, confirm, or update appointments
- Book
assessments for multiple orthopedic surgeons and Advanced Practice
Providers
- Provide
clear, consistent information to patients regarding appointment details,
preparation requirements, and follow-up steps
- Coordinate
the collection and organization of required imaging and referral
documentation
- Navigate
and update patient records accurately within the EMR system
- Maintain
booking efficiency, accuracy, and professionalism while managing competing
priorities
- Work
collaboratively with clinical teams to support patient flow and access
targets
- Adhere to established booking workflows, policies, and performance expectations
Qualifications & Experience
- Prior
experience working in a healthcare or call-centre environment strongly
preferred
- Hands-on
experience using an EMR system is required
- Proven
ability to handle high call volumes or continuous booking activity
- Strong
verbal communication skills and a professional phone presence
- Excellent
attention to detail and time-management skills
- Diploma or certificate in Office Administration or related field is an asset
Job Overview
Posted Date: 09 Feb 2026
Location: Oshawa Ontario
Salary: Neg Per Hour
Company Information
We are a multidisciplinary team of Orthopaedic Surgeons and specialists who practice together to provide you with a complete range of operative and nonoperative treatments for your orthopaedic conditions. We accept appointments by referral only from your Primary Care Provider.
Name: Durham Bone and Joint Specialists
Web: www.dbjs.health