STRATEGIC ACCOUNT MANAGER

What You Will Be Doing

This is an existing vacancy for a Strategic Account Manager who will act as a trusted growth advisor to our customers. In this role, you will build and strengthen relationships with senior decision-makers, helping clients strategically expand their use of the 360insights platform and services. Your focus will be on driving customer satisfaction, retention, and long-term account growth by maximizing the value our solutions deliver.

The ideal candidate will bring experience as a Strategic Account Manager or Enterprise Customer Success Manager within a large SaaS organization.

Key Responsibilities:

• Own and actively drive growth across a portfolio of strategic accounts.

• Identify new opportunities for clients to adopt and optimize the 360insights platform to increase business impact and return on investment.

• Lead the strategic account planning process, defining shared objectives, financial targets, and success milestones, with quarterly and annual business reviews.

• Build trusted, long-term relationships with executive stakeholders and key decision-makers.

• Proactively assess, validate, and address evolving customer needs and growth objectives.

• Partner cross-functionally with Client Success, Product, Operations, and Sales to align solutions with client priorities and exceed performance expectations.

• Develop a deep understanding of each client’s strategic challenges and position the 360insights platform as a critical driver of business outcomes.

• Drive account expansion, ensure retention, and monitor overall customer health and satisfaction.

• Consistently achieve commercial and strategic objectives within assigned accounts.

What You Will Bring

• Experience as a Strategic Customer Success Manager, Account Manager, or Sales Executive within a SaaS environment (enterprise marketing technology, CRM, ERP, or similar platforms).

• A proven track record of managing and growing complex, strategic enterprise accounts with a strong focus on customer satisfaction, retention, and expansion.

• Exceptional relationship-building skills with the ability to influence and engage senior executives.

• Demonstrated success developing executive champions and navigating complex stakeholder environments.

• Experience working with global enterprise clients across multiple regions and teams, ideally within consumer-focused manufacturing sectors such as automotive, appliances, healthcare, or electronics.

• Strong written and verbal communication skills, with excellent analytical and organizational abilities.

• Ability to manage multiple priorities and perform effectively in a fast-paced, results-driven environment.

• Solid business acumen combined with technical aptitude.

• Willingness to travel up to 30%.

Why 360insights?

At 360insights, you’ll join a growing global technology leader transforming how the world’s top brands drive channel performance through intelligent incentives and insights. Recognized as a Great Place to Work in Canada, the U.S., and the U.K., we foster an inspiring, inclusive, and people-first culture.

We are committed to diversity, equity, inclusion, and belonging. Every Insighter is valued, respected, and supported, with equal opportunity for growth regardless of background, identity, or ability. Accommodations are available throughout the hiring process.

Experiences that create growth. Growth that creates experiences.
At 360insights, learning and career development are embedded into every role. Through mentorship, leadership development, and continuous learning programs, we empower our people to expand their skills, explore new opportunities, and build meaningful, long-term careers.