Client Manager, Concierge Team, Personal Lines
NFP Corp
Oshawa Ontario
Salary: Neg Per Hour
What You’ll Do
Provide exceptional “One Stop Shop” customer service to clients including sales, service, and retention efforts to this group of clients.
Collaborate with our Private Client Group and other lines of business teams to offer an exceptional experience with NFP clients.
Contribute to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
Stay up to date with insurer partner products, offerings, and market intelligence
What You Bring
Active RIBO is required. Other provincial licenses are an asset
Typically, more than 3 years of personal lines experience.
Proven experience working managing a high volume of clients
Excellent computer skills expected including fluency in Broker management systems – EPIC & ARS fluency are an asset
Ability to drive strong customer retention by providing a world class customer experience
Exceptional quotation skills for cross-selling, upselling and remarketing
Ability to quickly learn the NFP business model and value proposition
Ability to work collaboratively with others, both in person and virtually
Strong oral and written communications skills
Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority
Ability to communicate clearly and explain complex concepts
Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)
What’s In It For You
NFP’s PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.
A hybrid environment approach that keeps the best interests of our staff and our clients in mind
Annual bonus plan for all employees
Matching RRSP plan of 5% of salary
Referral Commission Plan
Generous benefits plan including Health Care Spending Account starting on the first day of employment
Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
Reimbursement of license fees and professional membership dues
A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration
Job Overview
Posted Date: 17 Nov 2025
Location: Oshawa Ontario
Salary: Neg Per Hour
Company Information
NFP Corp
Name: NFP Corp
Web: https://www.nfp.com/