Part Time Customer Service Associate
Spence Diamonds
Scarborough Ontario
Salary: Neg Per Hour
WHAT WE OFFER
Attractive compensation packages
Extended health benefits
Amazing employee, friends & family discounts on our products
A variety of Learning and Development resources
Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
Regular celebrations & employee incentive programs
Team building events and activities
Opportunity to grow within the company
Continuous on the job training, support and mentorship
RESPONSIBILITIES
Greet every customer in a friendly manner and provide extraordinary customer service
Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability build rapport with clients and identify client needs through our Spence selling system.
Inspect and process incoming jewelry repairs.
Follow up with customers via phone or email regarding their repair orders.
Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience.
Answer all phone and email correspondences
Cash handling and end of day processing
Assist in coordinating the showroom appearance, merchandising and store tidiness.
A few things we hope you have…
You’re detailed oriented, have excellent time management skills and are willing to embrace a structured process
You have excellent time management skills and make great decisions about which work to prioritize
You have strong problem solving, and conflict resolution abilities
You are energetic, outgoing and have strong customer relationship skills
You have excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing
You have at least a years’ experience working in a customer service environment
You’re used to working with a computer and are willing to learn new technology and software
You have a minimum availability of 3 days a week, and of those 3 days at least 1 weekend day
Bonus points if you have previous administrative or reception experience
Job Overview
Posted Date: 06 Nov 2025
Location: Scarborough Ontario
Salary: Neg Per Hour
Company Information
Spence Diamonds
Name: Spence Diamonds
Web: https://spencediamonds.com/