HART Hub Lead - 2 Positions Available
CMHA Durham
Oshawa Ontario
Salary: Neg Per Hour
Duties and Responsibilities:
Program Management
Ensures that the day-to-day services are planned, delivered and evaluated by the multidisciplinary team in accordance with professional standards, good operating principles, best practices and legislative requirements
Directs and coordinates client onboarding, treatment and discharge process
Participates in cross-functional teams, developing, recommending and implementing short and long-term plans for the program and organization
Collaborate with HART Hub program and administrative Leads, consistency with policy, and guideline adaptations as the program continues to evolve
Continually evaluates the status of clients and appropriately plans and coordinates treatment activities with input from the multidisciplinary team to ensure attention is given to their changing needs
Prepares, maintains and monitors monthly and annual statistics as required by the funder
Oversees and audits for accuracy the maintenance of HART Hub documented client information as per CMHA Durham policy and procedures
Oversees and manages departmental budgets and expenses to ensure appropriate funding allocation
Performs other tasks as assigned by management
People Management:
Organizes the day-to-day activities within HART Hub in collaboration with medical services, managing a high-performance multi-service team of employees preparing work plans that align with the organization’s goals and objectives
Direct employees by providing support and guidance to facilitate medication management, psychiatric rehabilitation, activities of daily living, goal planning, clinical assessments, community resources, client intakes, discharges and other relevant program-based tasks as they arise
Responsible for adhering to documented employee management processes including recruitment, establishing goals, strengthening competencies and supervision/evaluation of performance
Accountable for work schedule management, approval of timesheets, absence coverage (vacation, wellness time)
Creates and contributes to a positive work environment where all employees can maximize their job satisfaction and productivity
Oversees employee coverage to meet client care needs
Responsible for maintaining positive relationships with community partners and promoting/facilitating community service integration as required
Facilitates meetings focusing on business and operational issues
Client Safety
Adhere to CMHA Durham client safety programs including program policies, emergency procedures as well as infection control and prevention procedures. In partnership with clients, family members, and fellow employees, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety. Report client safety incidents and suggested improvements to manager or delegate.
Other Duties as Assigned
Attend, participate in team meetings and all employee meetings
Participate in organizational quality improvement activities, e.g. accreditation projects, committee work, special events
Participate in quality improvement activities at the team/program level
Participate in external committees as required
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.
Effort
Sits at desk, stands and walks daily to perform the duties of the job.
Concentration, conceptualization and attentiveness required daily to answer all inquiries.
Operates personal vehicle to perform the duties of the job
Creativity and innovation required daily using sight, hearing and touch to operate a computer,
Develop strategic actions, develop/provide information on policies and procedures,
Proofread, perform comprehensive assessments, and read documents,
Resolve conflicts, problem solve, facilitate meetings, attend meetings, oversee daily operations, manage caseloads, prepare documents, listen to clients etc.
Risk Management
Minimizes risks adhering to CMHA Durham Policies and Procedures by identifying, assessing, evaluating and controlling risks ensuring well-being of employees, clients, partner staff and visitors.
Qualifications:
Post-secondary education, minimum of 5 years clinical experience in mental health and a minimum of 5 years related management experience and/or equivalent combination of education, experience and/or lived/life experiences is required.
Sound knowledge of the Ontario Mental Health Act and the Landlord Tenant Board Act
Confidence when communicating with community service providers and professionals (i.e. probation officers, lawyers, landlords, police)
Good knowledge of psychiatric assessments in mental health especially in relation to current and future clinical programs and services
Extensive knowledge of client information management in mental health services
Proven ability to provide employee supervision and team leadership
Experience with methods of program evaluation
Ability to maintain confidentiality
Ability to work with individuals with diverse backgrounds
Ability to work independently and co-operatively as part of a team, management, proficient in crisis management intervention and recognition of unsafe environments
Expert level administrative and organizational skills
Excellent communication skills (written and verbal) to ensure staff understand and contribute to the strategic vision of the organization
Proficiency in MS Office, documentation software and the internet
Able to integrate CMHA Durham’s philosophy of being a “welcoming organization” into everyday practice.
Ability to adapt to change and navigate through ambiguous situations
Knowledge of Indigenous communities and cultural practices (preferred).
Intermediate fluency in French considered an asset
Work outside of normal business hours as required, in compliance with the Disconnect from Work policy.
Working Conditions
Works on site in office settings and off site in the community in public environments and residential settings
Works in a low-barrier community treatment environment
Exposure to clients in crisis
Exposure to hazards such as blood/bodily fluids and cleaning fluids
Some exposure to hazards such as needles, medications, etc.
Exposure to unpredictable psychiatric behaviors that may be considered offensive (abusive/irate clients), deadlines, multiple demands, distractions/interruptions
Job Overview
Posted Date: 26 Sep 2025
Location: Oshawa Ontario
Salary: Neg Per Hour
Company Information
CMHA Durham
Name: CMHA Durham
Web: https://cmhadurham.ca/