Customer Advisor
Aviva
Pickering Ontario
Salary: Neg Per Hour
Responsibilities:
- Respond
to all phone calls and emails from brokerages, LIAs, insureds and internal
collaborators regarding system access, support requests, and mentorship
inquiries.
- Deliver
a high standard of customer service characterized by clear communication,
integrity, timeliness, and accuracy of technical information.
- Ensure
that ticket lifecycles do not exceed defined standards.
- Log
requests, follow up on outstanding items, and communicate instructions and
status updates to users in a clear, professional manner.
- Build,
modify, and remove system access as requested, closely adhering to defined
standards.
- Provide
support on systems when called upon by peers, particularly junior members.
- Maintain
up-to-date knowledge of supporting systems and provide cross-training as
needed.
- Prioritize
and manage multiple requests based on the urgency and impact of each
request.
- Identify
trends with brokers and take the lead to work with the BD team on training
initiatives.
Requirements:
- College
or University Degree, preferably in Business Management or a related
field.
- Minimum
of 1-2 years of experience in a customer contact center.
- Proficiency
in relevant computer applications and call center systems.
- Good
typing skills at a medium to fast rate with accuracy.
- Strong
customer service orientation.
- Excellent
written and verbal communication skills.
- Outstanding
problem-solving skills.
- Strong
interpersonal and organizational skills.
- Self-directed
and adaptable.
- Basic
understanding of broker operating environments and insurance principles.
- Basic
knowledge of Underwriting principles.
- Ability
to effectively handle all Broker & customer requests from start to
finish.
- Ability
to keep abreast of all Broker communication and changes in guidelines and
technology.
- Capability
to act as an SME (Subject Matter Expert) to represent the team on
initiatives.
- Ability
to troubleshoot and identify the root cause of technical issues.
- Efficiently prioritize complex issues for further investigation.
Job Overview
Posted Date: 27 Aug 2025
Location: Pickering Ontario
Salary: Neg Per Hour
Company Information
For over 325 years, we've been helping you protect the things you love most. Find out more about our history, our values and what matters most to us. Discover what we do and why It takes Aviva.
Name: Aviva
Web: www.aviva.ca