Customer Care Representative
Konica Minolta Business Solutions
Mississauga Ontario
Salary: Neg Per Hour
KEY RESPONSIBILITIES / DUTIES
Incoming Customer Calls
Answer all incoming customer calls in a polite and professional manner
Provide excellent customer service to customers by listening and providing accurate responses
Review and examine customers’ accounts to better facilitate customer issues
Identify and analyze root cause of problem(s) experienced by customers
Provide solution(s) to customer problem(s) as appropriate
Customer Help Emails
Provide written responses to all incoming emails in a timely and professional manner
Ensure all emails are responded to within our customer SLA guidelines
Review thoroughly what the customer email is requesting, and investigate accordingly before responding to customer with a resolution
Data Entry: Meter Reads
Process all assigned meter reads daily by entering in SAP accurately and in a timely manner
Analyze all meter reads to determine if reading is accurate to process in SAP or incorrect by comparing to previous billed meter read history
Customer Resolution: Daily Audits
Contract Validations
Review new contracts set up in SAP for billing accuracy
Compare and identify potential errors between new contracts in SAP and hard copy contract agreements
Take additional steps to correct any existing contract errors by contacting the appropriate team for correction
Other Duties/Projects
As assigned
SKILLS/QUALIFICATIONS
Minimum Grade 12 education
Ability to handle various related items simultaneously
Strong interpersonal and professional telephone communication skills
Excellent listening and attention to detail
Ability to work under pressure
Ability to organize daily tasks to ensure deadlines are met
Proficient in Microsoft Window programs (Outlook, Excel)
Excellent grammar and written communication skills
Bilingual (French & English) written/verbal is a strong nice to have
Job Overview
Posted Date: 03 Aug 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
Konica Minolta Business Solutions
Name: Konica Minolta Business Solutions
Web: https://konicaminolta.ca/