Customer Care Representative
Provident Energy Management Inc
Concord Ontario
Salary: Neg Per Hour
RESPONSIBILITIES
Essential Duties and Responsibilities include, but are not limited to the following:
Respond promptly to customer inquiries – verbally & written
Contact via phone and/or email past due customers to ensure prompt payment.
Provide accurate, valid and complete information by using the correct methods and tools available
Handle customer complaints, and follow up to ensure resolution ensuring policies and procedures are followed
Process Move In/Out Service Orders
Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.
Record in a clear and concise manner all customer service activities / comments and contact information on customer’s account
Assist with New Services, Signed Customer Agreements and Security Deposit requests
Negotiate payment arrangements within the company and OEB guidelines.
Ensure all Provident policies and procedures are followed.
Collaborate with other departments to resolve complex customer issues.
Provide a high level of customer service in a professional and courteous environment.
Provide initiative and ideas on the improvement of work processes.
Maintain a professional and empathetic approach while dealing with customers.
REQUIREMENTS
A minimum of two (2) years’ work experience for a utility provider (preferred)
A minimum of two (2) years’ work experience in Customer Service and/or Collections
Must be proficient in MS Office
Ability to deliver exceptional customer service in a fast paced and changing environment
Strong written & oral communication skills
Self-motivated, well organized and the ability to learn quickly
Excellent interpersonal skills
Energetic team player
High-speed home internet is required to support telework if required
WORKING CONDITIONS
Office environment.
Manual dexterity required to use desktop computer and peripherals.
Overtime as required.
Lifting or moving up to 10lbs may be required.
Job Overview
Posted Date: 24 Jul 2025
Location: Concord Ontario
Salary: Neg Per Hour
Company Information
Provident Energy Management Inc
Name: Provident Energy Management Inc
Web: https://www.pemi.com/