Customer Service Representative
Max Solutions Canada
Scarborough Ontario
Salary: Neg Per Hour
We are looking for a Customer Service Representative for our Scarborough Location.
Responsibilities
Receive orders and quote requests from customers
Price orders or direct to sales, ensure profit values are within guidelines and obtain approvals
Collaborate with sales, estimators and department managers
Ensure carton item codes are correct
Ensure all order information is accurately recorded in ERP system
Monitor inventory levels on all assigned accounts, reviewing any new orders against inventories and releases to establish realistic delivery dates
Issue change orders for any changes to date, price, quantities, graphics affecting an order
Issue weekly inventory reports to customers if required
Complete Non-Conformance Reports for customer complaints and pickup requests
Coordinate the efficient shipment of product to the Customer
Monitor overaged inventories with sales and customers
Prepare packages for Courier
Perform other duties as assigned
Demonstrate a deliberate focus on Safety, Quality, Continuous Improvement, and Customer Satisfaction
Qualifications/Skills Required
Previous Customer Service experience in a print, paper or packaging manufacturing environment
Minimum 5 years in a Business-to-Business Customer Service setting
Excellent communication and organizational skills.
Ability to multi-task and prioritize in a fast-paced environment.
Ability to work individually as well as in a team environment.
Intermediate computer skills including Globetek, Microsoft Outlook and Excel.
Benefits:
Casual dress
Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Job Overview
Posted Date: 24 Jul 2025
Location: Scarborough Ontario
Salary: Neg Per Hour
Company Information
Max Solutions Canada
Name: Max Solutions Canada
Web: https://www.biggerthanpackaging.com/