Strategic Account Manager

Lightspeed

Toronto Ontario

Salary: Neg Per Hour

What you'll be doing:

• Act as single point of contact and account owner for Lightspeed’s largest and highest valued customers

• Own and drive the strategy for each customer in your book of business

• Responsible for Net Revenue Retention of book of business, including renewal and expansion

• Establish and maintain strong relationships with Lightspeed customers with a strong understanding of client’s business, goals and objectives

• Plan and deliver Business Reviews and Success Plans, pulling in Strategic Account Executive as needed

• Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth

• Work cross functionally with internal teams to provide second-to-none customer satisfaction and resolution for at-risk events

• Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation

• Funnel customer feedback to the appropriate teams to improve the end-to-end customer journey and address product gaps

  What you need to bring:

• Minimum 5+ years experience in an enterprise-level Customer Success and/or Account Management role in B2B environments

• Experience owning retention and growth (NRR) for a large book of business

• Experience contributing to or owning initiatives that will help build the foundation of a new team

• Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly
  Even better if you have, but not necessary

• Bachelor’s degree in a relevant field

• Experience in a fast paced SaaS and/or technology-related field

• Industry expertise in retail
  What’s in it for you?
  Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);

• Genuine career opportunities in a company that’s creating new jobs everyday;

• Work in a team big enough for growth but lean enough to make a real impact.
  

• Lightspeed RSU program (we are all owners)

• Unlimited paid time off policy

• Flexible working policy

• Health insurance

• Health and wellness benefits

• Possibility for transit fees to be covered

• Paid leave assistance for new parents

• Linkedin learning

• Volunteer day

Job Overview

Posted Date: 11 Jul 2025

Location: Toronto Ontario

Salary: Neg Per Hour

Company Information

Lightspeed

Name: Lightspeed

Web: https://www.lightspeedhq.com

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