Customer Service Representative
Pacific Smoke International Inc
Markham Ontario
Salary: Neg Per Hour
Responsibilities
Provide exceptional inbound/outbound customer service via email and over the phone in a professional, efficient and courteous manner
Ensure positive client experiences by answering any customer inquiries in a timely and efficient manner
Effectively manage and create multiple accounts and provides customer support via email and telephone
Resolve client's concerns and identify root causes of issues/dissatisfaction for future improvements
Processes orders, returns, credits, purchase, and issue invoice orders into the company ERP system
Keep records of customer interactions, and make adjustments to customers’ account; build sustainable relationships of trust through open and interactive communication
Collaborate with various departments and external vendors to ensure customer satisfaction and maximize productivity
Process and file warranty claims, including a validation process to evaluate warranty claims and process into company ERP system
Other responsibilities assigned by Manager
Skills & Abilities
1-2 years of work experience in a customer-oriented role is an asset
Strong communication skills (written and verbal)
Bilingualism (English and French) is an asset
Post-Secondary education is an asset
Experience working in an industrial environment/distribution firms using an ERP System is an asset
Outgoing personality, detail-oriented and strong judgment, tact, and diplomacy to handle difficult or challenging clients over the phone
Customer Focused: able to meet and exceed the needs of customers by delivering high-quality service. Able to establish and maintain an effective relationship with customers and gain their trust and respect
Thrive in a fast-paced start-up environment. Naturally curious; you love learning and improving yourself
Proactive problem solving and situational analysis
Goal oriented with good time management and organizational skills
Basic computer skills (Microsoft Excel and Word)
Ability to multi-task, prioritize, and manage time effectively
The Rewards:
Ongoing learning and development opportunities
Competitive compensation package
Group Benefits Program
Awards for top performers and employee tenure
Job Overview
Posted Date: 14 Jun 2025
Location: Markham Ontario
Salary: Neg Per Hour
Company Information
Pacific Smoke International Inc
Name: Pacific Smoke International Inc
Web: https://www.pacificsmoke.com/