Customer Service Representative/Inside Sales Easy Apply
Aire One KW Heating & Cooling
Cambridge Ontario
Salary: Neg Per Hour
Responsibilities
Respond promptly to customer inquiries via phone, email, or chat.
Provide accurate information regarding products and services to assist customers effectively.
Resolve customer complaints and issues with a focus on achieving satisfactory outcomes.
Utilize Service Titian to manage customer interactions and maintain accurate records.
Collaborate with sales teams to identify opportunities for upselling or cross-selling products.
Negotiate terms and conditions with customers when necessary to ensure mutual satisfaction.
Assist in the development of customer service policies and procedures to improve overall service quality.
Maintain a thorough understanding of company products, services, and promotions to provide informed support.
Skills
Proficient in both English is preferred for effective communication with diverse clientele.
Strong customer service skills with a proven ability to handle challenging situations calmly and professionally.
Experience in technology sales or inside sales is an advantage.
Familiarity with Service Titian or similar CRM software for managing customer relationships.
Excellent negotiation skills to facilitate successful interactions with customers.
Background in business development or technical sales is beneficial but not required.
Ability to work collaboratively within a team environment while also being self-motivated.
Additional pay:
Bonus pay
Commission pay
Overtime pay
Benefits:
Casual dress
Dental care
Extended health care
On-site parking
Paid time off
RRSP match
Vision care
Schedule:
Day shift
Evening shift
Every Weekend
Monday to Friday
Job Overview
Posted Date: 01 Jun 2025
Location: Cambridge Ontario
Salary: Neg Per Hour
Company Information
Aire One KW Heating & Cooling
Name: Aire One KW Heating & Cooling
Web: https://aireonekw.ca