Customer Service Representative
Nexicom Inc.
Millbrook Ontario
Salary: Neg Per Hour
Position Overview:
Nexicom offers a fast paced, high energy, customer centered work environment. We offer:
Competitive wages starting at $19.50
Positive work culture
Excellent company benefits including both Health and Dental
Matched Pension Plan
Yearly performance reviews
Access to courses and training for continual learning and development
Primary responsibilities may include:
Serving customers at the counter or over the phone in respect to payments, billing inquiries and service issues;
Selling, analyzing and advising on appropriate packages for telephone services, toll, Internet, security or cable tv;.
Arrange new service installs, changes of service and disconnects;
enter new accounts in billing program and in applicable databases;
process paperwork regarding orders; schedule service orders with customer and dispatch to ensure due dates are met; and send information packages out to new customers;
Liaise with Third Party personnel in the provisioning and troubleshooting of select services;
Ensure accurate records are precisely maintained and followed up;
Prepare adjustments to customer accounts;
Process sales, prepare paperwork for activation of service where necessary, and reconcile invoicing from supplier;
Basic troubleshooting and prepare trouble tickets where necessary;
Process payments to billing system;
Ensure customer retention and satisfaction;
Proactively manage and resolve customer satisfaction issues;
Maintaining service levels and achieving business and performance goals and objectives
Requirements:
Customer service/inside sales experience
Demonstrated ability in self-motivation with the ability to work with limited supervision
Effective interpersonal and communication skills
Demonstrated ability to multi-task and meet deadlines
Ability to work well within a team environment
Proficiency with MS Office Programs
Above average keyboarding skills
Ideally you possess a post-secondary education (or and equivalent combination of training and experience)
Benefits:
Company events
Company pension
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Flexible language requirement:
French not required
Schedule:
8 hour shift
Day shift
Monday to Friday
Weekends as needed
Job Overview
Posted Date: 29 May 2025
Location: Millbrook Ontario
Salary: Neg Per Hour
Company Information
Nexicom Inc.
Name: Nexicom Inc.
Web: https://nexicom.net