Guest Services Agent
Hampton by Hilton Port Hope
Port Hope Ontario
Salary: Neg Per Hour
ACTIVITIES:
The duties and responsibilities for the Guest Services Agent/Night Auditor include, but are not limited to the following:
Create a welcoming environment for guests.
Register guests and assign rooms, accommodating special requests whenever possible.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
Process guest check-outs.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with the engineering and maintenance division.
Report any unusual occurrences or requests to the manager or supervisor.
Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments – cash, debit, and credit and maintain a float.
Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel.
posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.
Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
Audit all income postings and charges.
Record and balance staff and house charges.
Prepare and transmit credit card deposits.
Process city ledger work to accounting.
Know all safety and emergency procedures, and is aware of accident prevention policies.
Ensure the work environment is tidy and well organized at all times (lobby).
Adhere to all health and safety guidelines and standards.
COMPETENCIES WE ARE SEEKING:
Excellent communication skills English
Excellent organizational, interpersonal, and administrative skills
Proficient or familiar with computerized systems
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
Present a high degree of professional work ethic and image
High school graduate or equivalent
Availability to work day, evening, and night shifts any day of the week including weekends and holidays
Job Overview
Posted Date: 28 May 2025
Location: Port Hope Ontario
Salary: Neg Per Hour
Company Information
Hampton by Hilton Port Hope
Name: Hampton by Hilton Port Hope
Web: https://www.hilton.com/