Customer Service Representative II
PCI Panasonic Canada Inc.
Mississauga Ontario
Salary: Neg Per Hour
Qualifications:
High School education - 2 years related experience. Knowledge of computer hardware configuration.
Intermediate knowledge using Microsoft Office software- specifically Excel, Access, Outlook, Word, Windows & EDI. Working knowledge of order processing using SAP.
Requires analytical thinking to identify and resolve customer complaints. Routinely identifies potential solutions from an existing list of alternatives e.g. assist customers in finding supplies, locating dealers and correctly routing calls for other Panasonic product by asking questions.
Requires intermediate level of product knowledge and applications to assist customers with parts and accessory order placement.
Excellent written and verbal communications skills are required. Communicates to a variety of internal and external contacts to meet customer demands (e.g. account managers, marketing managers, demand planners, warehouse staff, accounting, credit, customer buyer contacts).
Majority of the communication requires courteous and timely sharing of customer information - ability to tactfully explain backorder situations and delivery priorities is essential. Liaise with the Credit department in clearing dealer outstanding credit issues on a weekly basis.
Also inform the Sales Managers of any future credit issues. Must be able to establish enough rapport to elicit productive answers to investigative questions that result in timely and accurate solutions.
BENEFITS & PERKS – WHAT’S IN IT FOR YOU:
Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.
Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
Panasonic Retirement Pension Plan (RPP/DCPP)
Group Retirement Savings Plan (RSP)
Generous Parental Leave Top Up
Education Assistance Program/ Tuition Reimbursement
Employee Purchase Program
Employee & Family Assistance Program (EFAP)
Competitive Rates on Home and Auto Insurance
Employee Volunteer Program – Paid Time Off for Volunteer Days
Onsite Events!
And many more benefits & perks
Job Overview
Posted Date: 22 May 2025
Location: Mississauga Ontario
Salary: Neg Per Hour
Company Information
PCI Panasonic Canada Inc.
Name: PCI Panasonic Canada Inc.
Web: https://www.panasonic.com