Care Access Representative
CBI Home Health
Whitby Ontario
Salary: Neg Per Hour
What you will do
- Efficient
Scheduling: utilize scheduling software to
optimize the assignment of care providers, ensuring client care plans are
fulfilled promptly and accurately within a dynamic contact center setting.
- KPI
Achievement: Meet and exceed individual KPIs
such as calls/chats per hour, quality assurance, and the successful
scheduling of visits.
- Stakeholder
Communication: Maintain open lines of
communication with clients, families, and care providers to ensure smooth
scheduling processes. Address issues proactively and escalate when
necessary.
- Relationship
Building: Cultivate and maintain positive
relationships with care providers, clients, funders, and team members,
considering individual needs in all decision-making processes.
- Data
Management: Accurately update and manage
scheduling databases, client / care provider records, and care plans,
ensuring all information is current and accessible for reporting and
tracking.
- Compliance: Adhere
to Employment Standards legislation, collective agreements, and
organizational policies and procedures.
What you will need to be successful
- Educational
Background: Minimum Grade 12 education.
- Experience: At
least 2 years of experience in Customer Service, Scheduling, and/or
Coordination, preferably within a contact center environment.
- Technical
Skills: Proficiency in Microsoft Office
Suite and experience with scheduling software (e.g., AlayaCare).
Keyboarding speed of 35-45 words per minutes required.
- Communication: Strong
verbal and written communication skills, with excellent telephone
etiquette.
- Problem-solving: Results-oriented
with strong problem-solving abilities.
- Multitasking: Ability
to manage multiple tasks in a fast-paced environment.
- Organizational
Skills: Excellent time management and
organizational skills, with a keen eye for detail.
- Computer
Literacy: Advanced computer literacy with
various applications and programs.
- Medical
Background: Knowledge of medical
terminology or experience in medical administration is an asset.
- Language
Skills: Ability to communicate in
French is an asset.
- Healthcare
Scheduling: Prior experience in healthcare
scheduling is highly desirable.
- Work Schedule: Availability to work in office.
Job Overview
Posted Date: 04 Mar 2026
Location: Whitby Ontario
Salary: Neg Per Hour
Company Information
CBI Home Health is where better begins. Every day, our 8,000+ compassionate caregivers deliver impactful care in homes and communities across the country. We support Canadians and caregivers with flexible, accessible healthcare services and innovative clinical programs that maximize independence, function and well-being. As part of CBI Health, CBI Home Health has been helping Canadians achieve their healthcare goals for more than 50 years.
Name: CBI Home Health
Web: www.cbihomehealth.ca