Technical Support Engineer
Armacell
Markham Ontario
Salary: Neg Per Hour
RESPONSIBILITIES
- Act
as the first point of contact for Level 1 support tickets
- Monitor
live chats and assist users proactively
- Investigate
and troubleshoot platform issues using logs and internal tools
- Run
and manage basic SQL queries, with guidance and oversight
- Escalate
complex problems to the development team with clear and structured tickets
- Maintain
and update internal documentation
- Follow
up on issues until full resolution
- Learn
and grow technical skills to handle increasingly complex platform tasks
TECHNICAL QUALIFICATIONS Required Skills
- Some
experience in technical support, operations, or related field (can include
internships or coursework)
- Good
understanding of SQL (MySQL or similar)
- Comfortable
learning and navigating new platforms
- Strong
written communication skills
- High
attention to detail and proactive problem-solving
- Ability to multitask and follow issues to resolution
Job Overview
Posted Date: 03 Mar 2026
Location: Markham Ontario
Salary: Neg Per Hour
Company Information
Armacell focuses on insulation materials for technical equipment, high-performance foams for acoustic and lightweight applications, recycled PET products, next-generation aerogel technology
Name: Armacell
Web: www.armacell.com