IT Client Services Coordinator
City of Belleville
Belleville Ontario
Salary: Neg Per Hour
EDUCATION/TRAINING/SPECIALIZED SKILLS:
Minimum Qualifications:
- 2-year
post-secondary degree in computer science; information technology; or
equivalent post-secondary education
- Valid
G Class Driver’s License
- Satisfactory
Criminal Record Check (“CRC”) prior to commencing work at the City of
Belleville
Preferred Qualifications:
- Industry
certifications from CompTIA or Microsoft
- ITIL
certification
Required Qualifications:
- 5
years’ experience in customer service facing IT roles.
- Demonstrated
ITSM/Service Desk coordination experience (triage, dispatch, escalation,
SLAs, reporting).
- Advanced
abilities working with Microsoft suite, including but not limited to Word,
Excel, and Outlook, and other Microsoft technologies, including but not
limited to Windows Server, Windows 10, MS Office 365.
- Knowledge
and understanding of industry standard computing concepts, practices,
network protocols, and procedures.
- Demonstrated
customer service skills, with an ability to establish and maintain
effective working relationships within the IT unit and engage
stakeholders’ enterprise wide.
- Proven
problem solving, analytical and evaluative skills, and abilities.
- Ability
to effectively prioritize and execute tasks in a high-pressure
environment.
- Proven
ability to work with various hardware including desktops, laptops, and
peripherals, including networked printers.
- Strong
coordination skills with the ability to triage issues and maintain
accurate tracking of project activities in collaboration with project
leads.
- Expectation
of ongoing professional development and staying informed through vendor
resources, advisories, training and peer networks.
Preferred Qualifications:
- IAM
administration experience (AD/Entra ID) using approved authorization
workflows.
- Experience
supporting municipal ERP/business applications (e.g., Vadim, WorkTech)
including routine access/security role changes.
- Experience
coordinating UAT for system changes (scripts, tester coordination, defect
tracking, reporting).
- Knowledge
base / service documentation ownership and continuous improvement.
- Experience handling sensitive information in a municipal environment, including MFIPPA-aligned privacy practices.
Job Overview
Posted Date: 26 Feb 2026
Location: Belleville Ontario
Salary: Neg Per Hour
Company Information
The first large arrival of settlers came in 1789, when some fifty United Empire Loyalists arrived. The most notable was Captain John Walden Meyers who built a dam on the Moira River, erected a sawmill, gristmill and distillery and operated a trading post and brick kiln. The gristmill drew settlers from Napanee to Port Hope and the community soon became known as Meyers' Creek. He is credited with building the first brick house in Upper Canada in 1794.
Name: City of Belleville
Web: https://www.belleville.ca