Helpdesk and Technology Support
Orthotic Holdings Inc
Markham Ontario
Salary: Neg Per Hour
Duties and Responsibilities:
Equipment and Software Operational
Support:
- Installs,
configures and make operational personal computers, printers and other
hardware on the network.
- Assists
in the planning and installation of peripheral equipment.
- Analyzes,
designs, develops, tests and implements workstation set up and operating
environment.
- Provides
guidance and training to staff in resolving problems and queries.
- Identifies
computer hardware, software and telecommunications malfunctions and takes
appropriate action to resolve issues ensuring data/system integrity.
- Analyzes
problems (both technical and operational) and advises appropriate sources
to resolve problems.
- Keeps
track of computers and peripherals in IT Asset Management system.
- Basic
troubleshooting for applications such as Adobe, Microsoft Office, etc.
IT Help Desk Support:
- Monitor
the help desk queues and gather detailed information from customers to
accurately assess and understand their technical issues.
- Analyzes
problems (both technical and operational) and arrive at workable
solutions.
- Dispatches
other IT staff and vendor representatives to assist in resolving problems.
- Respond
to requests for technical assistance in person, via phone, electronically.
Identify and escalate situations requiring urgent attention - redirect
problems to appropriate technical resources
- Utilization
of Remote Desktop technologies for troubleshooting
- Participate
in researching, evaluating, learning and testing new software and
hardware.
- Write
both end user knowledge documents and IT standard operating procedures.
Scanner Technology Support:
- Inventory
Management and ensure that physical inventory matches what is in our ERP
System.
- Support
the Scanner Administrator to ensure transactional work is completed and
accurate.
- Build
and repair scanners to specs as required.
- Manage
hardware returns and follow-up with customers that we are awaiting
hardware.
- Ensuring
all customer related contact activity is logged accurately against
customer account in CRM system
- Liaising
with customers and internal staff on processing of New Agreement, Returns
and Warranty/Non-Warranty work.
- Interacts
with IT, Accounting, International CS, Sales, Inventory and Shipping
departments on a daily basis.
- Take
overflow phone calls from our phone system and document call back
information to be forwarded queue team members to address.
- Ensuring
hard copy paperwork is scanned and stored in the system on a timely basis.
- Maintain
an efficient, safe and respectful work environment for all employees.
Requirements and Qualifications:
- Computer
related Diploma/Degree
- Bilingual
(English/Spanish) a plus
- Experience
with user management in Active Directory, Azure and Office 365
- Experience
with Mobile Device Management like Microsoft Intune or Jamf Pro.
- Experience
with desktop administration
- Experience
with remote desktop support such as Bomgar or GoTo Assist
- 3+
years’ experience in a technical support role
- Must
have Technical Analysis, Computer Hardware Technician, Help Desk/Desktop
Support, Network Support, Windows Support skills
- Very
detailed and team oriented individual with strong written and verbal
English communication skills.
- Ability
to troubleshoot technical issues with a broad range of end user computer
literacies.
- Ability
to work independently with little supervision.
- Possess
a calm demeanor in working with sometimes stressed end users.
- Experience
supporting RingCentral a plus
- Networking: LAN/WAN, TCP/IP, DHCP, DNS, DDNS, SNMP, SMTP a plus
Job Overview
Posted Date: 09 Feb 2026
Location: Markham Ontario
Salary: Neg Per Hour
Company Information
OHI is the global leader in technologies and treatment options for healthcare providers who treat conditions associated with the lower extremities.
Name: Orthotic Holdings Inc
Web: www.ohi.net