Customer Service Liaison
First Student
Ajax Ontario
Salary: Neg Per Hour
Major Responsibilities
- Act
as back‑up to the Dispatcher, assisting with routing, scheduling, and
real-time adjustments.
- Dispatch
buses promptly and communicate time‑sensitive updates to drivers.
- Monitor
routing status, delays, and operational issues.
- Respond
to calls from guardians, schools, and customers with accurate, timely
information.
- Communicate
bus status updates, including delays, reroutes, or incidents.
- Address
concerns and community feedback with professionalism and fairness.
- Support
a positive customer service environment consistent with First Student's
commitment to safety.
- Assist
with arrival and departure activities in the bus yard to support smooth
daily transitions.
- Collaborate
with the operations team to ensure safe and efficient service delivery.
Required Skills & Experience
- High
school diploma or equivalent (required).
- Strong
verbal and written communication abilities.
- Self‑starter
with strong judgment and problem‑solving skills.
- Effective
time‑management and multitasking abilities.
- Comfortable
working in a fast‑paced, dynamic environment.
- Proficient
with computers; experience with Microsoft Word and Excel preferred.
- Basic numerical skills (10‑key experience an asset).
Job Overview
Posted Date: 07 Feb 2026
Location: Ajax Ontario
Salary: Neg Per Hour
Company Information
Our company’s history is full of successes surrounding industry innovation and streamlined operations. A partnership with First Student is much more than that. It’s a relationship centered around our shared commitment to caring for the children and bringing life to classrooms. By putting students first and listening to our district partners, we continue to create transportation solutions for communities big and small.
Name: First Student
Web: http://www.firststudent.com