Full Time Scheduling Coordinator
Senior Helpers Canada
Pickering Ontario
Salary: Neg Per Hour
Key Responsibilities:
Scheduling & Coordination
- Schedule
and coordinate caregiver shifts in alignment with client care plans and
assessment recommendations.
- Ensure
timely and accurate scheduling of new clients, reassessments, promise
calls, and introductions between clients and caregivers.
- Manage
last-minute scheduling changes, cancellations, and sick calls with
professionalism and urgency.
- Ensure
consistent caregiver-client continuity whenever possible.
Communication & Customer Service
- Serve
as a primary point of contact for caregivers and clients regarding
scheduling needs.
- Answer
incoming phone calls and respond to emails promptly and professionally.
- Provide
outstanding customer service by problem-solving and addressing concerns
from clients, families, and staff.
- Communicate
clearly and empathetically with clients, caregivers, and healthcare
partners.
Operational Support
- Collaborate
with the recruitment team to ensure adequate staffing levels for current
and future scheduling demands.
- Maintain
accurate and up-to-date scheduling and operational spreadsheets (e.g., New
Client Tracking, Daily Driver).
- Perform
regular audits of caregiver and client profiles to ensure data integrity.
- Process
caregiver timecards, audit for accuracy, and assist with payroll
preparation.
Caregiver Support & Coaching
- Provide
coaching and performance feedback to caregivers as needed.
- Facilitate
introductions between caregivers and clients, conduct spot checks, and
deliver PPE or uniforms as required.
- Act
as a positive role model and promote Senior Helpers’ values and standards.
Qualifications:
- Minimum
1 year of experience in healthcare scheduling, home care, or a related
administrative role.
- Strong
organizational skills and ability to prioritize in a fast-paced
environment.
- Demonstrated
ability to multi-task, problem-solve, and make decisions independently.
- Excellent
verbal and written communication skills, especially over the phone.
- Exceptional
customer service skills with a friendly, solution-oriented approach.
- High
proficiency in Microsoft Office (Outlook, Word, Excel); experience with
Wellsky scheduling software preferred.
- Ability to maintain confidentiality and use sound judgment.
Job Overview
Posted Date: 05 Feb 2026
Location: Pickering Ontario
Salary: Neg Per Hour
Company Information
At Senior Helpers® our goal is to help seniors remain in their homes despite age-related illnesses and mobility challenges. We are a premier provider of in-home senior assistance and operate throughout Ontario. Senior Helpers is proud to lead the industry in providing specialized training for our team members, such as Senior Gems® that certifies our caregivers in Alzheimer's and Dementia care, and the industry’s first formal Parkinson's Care training program.
Name: Senior Helpers Canada
Web: www.seniorhelpers.ca