IT Support and Systems Administrator
Genuine Comfort
Markham Ontario
Salary: Neg Per Hour
What you will do:
- Administer
core business applications. You will own
administration across a cloud-first environment, including ERP systems,
SaaS platforms, Microsoft 365, cloud storage, endpoint security, and
identity management. You will manage user access, credentials, MFA, and
security configurations across business systems, oversee onboarding and
offboarding, monitor integrations, and coordinate issue resolution with
vendors and internal teams. You will support system maintenance and
upgrades while ensuring security and compliance standards are met.
- Deliver
technical support. You will provide hands-on
support for hardware, software, access, and connectivity issues while
building consistent, reliable service delivery practices. You will
implement and continuously improve a formal ticketing system, moving the
organization from informal support to a structured, measurable service
model. You will communicate clearly with stakeholders, manage escalations,
and help maintain a high level of user satisfaction, while contributing to
vendor selection and management.
- Operate
and safeguard business data. You will support
day-to-day database operations, including monitoring scheduled jobs,
validating data feeds, and performing backups and integrity checks. You
will work with internal teams to extract and load data into SQL tables and
enable reporting and analytics initiatives, including Power BI. You will
contribute to data accuracy, reliability, and documentation.
- Build
documentation and enable self-service. You
will create and maintain SOPs, knowledge base articles, and practical
“how-to” guides that enable users to resolve common issues independently.
A key focus of this role is reducing reactive support through
documentation, standardization, and repeatable processes. You will analyze
recurring issues and recommend improvements to strengthen long-term
support outcomes.
- Manage
endpoints and IT assets. You will oversee the
full lifecycle of endpoints, including configuration, deployment,
tracking, and retirement. You will maintain accurate asset inventories,
ensure devices meet security standards, troubleshoot hardware issues, and
coordinate vendor support when needed.
What you bring:
- The
experience. You bring experience in
software development, integrations, APIs, or working with ERP vendors and
external IT service providers. You take a customer-first approach and
enjoy helping users work confidently with technology. You communicate
clearly and patiently with non-technical users and create documentation,
SOPs, and user guides that support adoption and self-service. Experience
supporting multi-site environments across Canada and the U.S. and working
within an ITSM or ticketing platform would be an asset. You are
comfortable owning issues end-to-end and identifying opportunities to
improve processes and service delivery.
- The
technical skills. You have experience
administering cloud-based and SaaS environments and acting as the primary
administrator for core business systems. Your background includes end-user
support across hardware, software, access, and connectivity, along with
identity and access management, MFA, and endpoint security. You are
comfortable managing credentials, permissions, and system stability in a
cloud-first environment. Exposure to SQL, database operations, or
reporting tools such as Power BI is an asset, as is familiarity with
scripting or automation tools such as Python or PowerShell.
- Communication
and collaboration. You have strong written
and verbal communication skills and can translate technical concepts for
non-technical audiences with patience and empathy. You build trust through
clarity, reliability, and accountability and handle escalations with
professionalism.
- Adaptability and resilience. You thrive in environments with ambiguity and changing priorities. You are comfortable being the sole in-house IT resource and continuously improving how technology supports the business.
Job Overview
Posted Date: 04 Feb 2026
Location: Markham Ontario
Salary: Neg Per Hour
Company Information
For more than 15 years, Genuine Comfort has specialized exclusively in PTAC and Room AC solutions, supporting thousands of hotels, retirement homes, apartment buildings, and HVAC professionals across North America. It is what we do every day, and it is what we do best.
Name: Genuine Comfort
Web: https://genuinecomfort.com/