Operations Manager
Waste Connections of Canada
Ajax Ontario
Salary: Neg Per Hour
Responsibilities :
- Track
productivity metrics, fine-tune routes, and adjust boundaries for
operational efficiency, including reviewing start times and addressing
route-specific challenges.
- Implement
productivity enhancements by analyzing underperforming routes and
collaborating with drivers, and the Sales Team to identify inefficiencies
and add density.
- Drive
proactive accident-avoidance plans, provide safety training, and ensure
adherence to company safety policies and regulations, including
investigating accidents and conducting field inspections.
- Handle
hiring, termination, grievances, and performance management through
coaching, retraining, and corrective actions, using progressive discipline
when necessary.
- Investigate
and resolve escalated customer concerns, ensuring prompt follow-ups and
alternative service solutions when required.
- Collaborate
with the Maintenance Manager to ensure trucks remain operational, safe,
and productive, while overseeing repairs and managing damages.
- Optimize
labor hours, minimize carryovers, and manage costs effectively to support
overall productivity goals.
- Conduct
accident investigations, prepare reports, and enforce compliance with DOT
regulations and company policies.
- Work
closely with municipalities and customers to address and resolve service
issues, missed pickups, and safety concerns at customer sites.
- Coordinate
with dispatchers to ensure timely bin deliveries, exchanges, repairs, and
waste collections, maintaining communication until all routes are
completed.
Requirements:
- 5
plus years’ experience in industry or logistics.
- 5
years managing a diverse team in an operations or production, heavy
construction/road building and/or environmental field services.
- Excellent
interpersonal and communication skills and, employee management skills.
- Proven
ability to minimize safety-related accidents and operate an accident-free
- environment.
- Solid
analytical skills to optimize routes and productivity.
- Well-developed
influencing and presentation skills.
- Experience
with collective bargaining agreements (CBA) and grievance handling.
- Working
knowledge of routing software
- Understand
the basics of trucks and maintenance. A valid DZ or AZ License will be
considered an asset.
- Understanding
of P&L, budget and forecast management is an asset.
- Good knowledge of MS Office (in particular Excel) and other technology related to landfill management.
Job Overview
Posted Date: 29 Jan 2026
Location: Ajax Ontario
Salary: Neg Per Hour
Company Information
The solid waste service business is a local business managed by professionals living and working in the communities we serve. We strive to provide service excellence for those communities that place their trust in our company and are always dedicated to putting our customers first. We look to technology and growth to help our customers, employees and shareholders “Connect with the Future”.
Name: Waste Connections of Canada
Web: www.wasteconnectionscanada.com