Switchboard/Receptionist
Ontario Health at Home
Whitby Ontario
Salary: $37 - $42 Per Hour
Responsibilities:
- Operate
a switchboard console in a centralized switchboard model, receiving calls
and providing first call resolution or redirecting as appropriate;
- Provide
information to callers, transfer calls, take messages;
- Prepare
and collate materials to support Patient Services, including placement
packages, Expected Death packages, etc;
- Maintain
the Reception desk area and complete regular administrative tasks;
- Receiving
incoming mail and courier deliveries, date-stamping, logging and tracking
accordingly; preparing outgoing courier deliveries;
- Greeting
and signing in visitors and directing them to meeting rooms or to
appropriate resources
- Booking
meeting rooms upon request through Meeting Planner;
- Running
weekly ERL reports and ensuring emergency bins are prepped through the
completion of monthly emergency bin checklists;
- In
the event of an evacuation, ensuring the visitor sign in book is retrieved
and provided to appropriate emergency lead;
- Receiving
incoming faxes and redirecting as appropriate;
- Manage
brochure racks/walls at Reception, communicating with external agencies to
ensure materials are up to date and available;
- Other
duties as assigned.
- Embody
Ontario Health atHome mission, vision and values and apply quadruple aim
(enhancing patient experience, enhancing provider/staff experience,
improving value and improving populations health) to support continuous
quality improvement in daily work
- Exemplify,
embrace and intentionally promote an inclusive work environment where all
are meant to feel they belong
- Continually
demonstrate a commitment to create a positive culture of equity,
inclusion, diversity and anti-racism
Requirements:
- Grade
12 or equivalent plus an additional program/course of up to 6 months
- Two
(2) to three (3) years’ experience providing clerical assistance in a
similar or related work situations;
- Experience
in dealing with the public effectively; demonstrated focus on customer
service;
- Exemplary
telephone skills;
- Exceptional
customer service skills;
- Excellent
computer skills including experience including knowledge of computer
applications in a Windows XP environment and Microsoft Office;
- Good
analytical/organizational/prioritization skills to meet deadlines and
solve problems;
- Ability
to work in a team setting; self-direct and takes initiative;
- Flexibility
in adjusting to various priorities according to need.
- Excellent
customer service and interpersonal skills; first point of contact for
external agencies, patients, families, and members of the public,
listening to their questions and concerns and helping to direct them
appropriately;
- Establishes good working relationships with internal staff to transfer calls, book meeting rooms, and provide other administrative assistance as required.
Job Overview
Posted Date: 26 Jan 2026
Location: Whitby Ontario
Salary: $37 - $42 Per Hour
Company Information
We are here to help. Ontario Health atHome coordinates in-home and community-based care for thousands of patients across the province every day. We assess patient care needs, and deliver in-home and community-based services to support your health and well-being. We also provide access and referrals to other community services, and manage Ontario’s long-term care home placement process. We collaborate with primary care providers, hospitals, Ontario Health Teams and many other health system partners to support high-quality, integrated care planning and delivery.
Name: Ontario Health at Home
Web: https://ontariohealthathome.ca/