Logistics & Customer Service Manager
Cyclic Materials
Pickering Ontario
Salary: Neg: $72,000 – $118,000 Per Year
What you will be doing:
Day‑to‑day logistics management
- Lead
daily inbound and outbound shipments (ground, air, and ocean) for
equipment, feedstock, raw materials, finished goods, and supplies.
- Plan
and optimize shipments to and from facilities in Canada and the USA, from
suppliers and to customer, as well as 3PL warehouses in both countries.
Cross‑border & compliance
- Manage
cross‑border operations and customs clearance for imports and exports.
- Ensure
accurate and timely documentation (commercial invoices, packing lists,
certificates of origin, etc.).
- Maintain
strong understanding of HS codes, Incoterms, country‑of‑origin
regulations, and trade compliance requirements.
3PL & inventory management
- Oversee
3PL warehouse performance, inventory accuracy, and service levels.
- Drive
organization of inventory on‑site and at third‑party warehouses,
improving visual management, space utilization, and stock accuracy.
- Support
cycle counts and physical inventory, investigating and resolving
variances.
Customer service & stakeholder
management
- Act
as a key point of contact for logistics‑related customer and partner
inquiries, supporting internal teams to make the material arrive at the
appropriate location on time, with the best cost efficiency and
eliminating barriers on the process.
- Ensure
timely, clear communication on order status, delays, and issue
resolution.
- Build
constructive, cooperative relationships with internal teams (production,
sales, finance, quality, HSE) and external partners (suppliers, carriers,
customs brokers, 3PLs).
Hazardous materials & off‑spec
management
- Coordinate
safe handling, packaging recommendation, documentation, and
transportation of hazardous materials in line with applicable regulations
(domestic / international).
- Support
logistics of off‑spec materials and packaging, ensuring safe and
compliant movement and disposition.
Performance, process, and partners
- Develop,
implement, and maintain KPIs for logistics, transportation, and warehouse
operations (e.g., OTIF, lead times, cost per shipment, inventory
accuracy).
- Evaluate
and manage carriers, logistics brokers, customs brokers, and freight
forwarders to ensure high service standards and cost effectiveness.
- Create,
maintain, and improve SOPs and work instructions for logistics and
customer service processes.
- Lead
and support continuous improvement initiatives (best practices, digital
tools, standardization, and process optimization).
- 10% travel may be required
What you will need to succeed?
- 5–10
years of experience managing ground logistics in North America,
including cross‑border shipments between Canada and the USA.
- Proven
experience with:
- 3PL
warehouses and inventory control
- Domestic and international air and ocean shipments
- Hazardous materials handling and compliance
- Off‑spec materials / packaging logistics
Job Overview
Posted Date: 19 Jan 2026
Location: Pickering Ontario
Salary: Neg: $72,000 – $118,000 Per Year
Company Information
Cyclic Materials is pioneering the recycling of rare earth elements (REEs) and other critical materials to ensure a more sustainable and secure supply chain. By recovering REEs from end-of-life products, we reduce reliance on newly mined materials, minimizing environmental impact and fostering a resilient economy.
Name: Cyclic Materials
Web: https://cyclicmaterials.earth