Desktop Support Technician
Perseus Group, Constellation Software Inc
Markham Ontario
Salary: Neg Per Hour
Key Responsibilities:
- Provide
first-line support for desktop, laptop (Windows and Mac), and mobile
device issues, including hardware, software, and network connectivity
problems.
- Troubleshoot
and resolve issues with Windows, macOS, and Office365 applications
(Outlook, Teams, SharePoint, etc.).
- Install,
configure, and upgrade desktops, laptops, printers, and other peripherals
for both Windows and Mac environments.
- Maintain
and follow Standard Operating Procedures for desktop support.
- Record
and update tickets in the helpdesk system, ensuring accurate documentation
of issues and resolutions.
- Assist
with user account management, password resets, and access requests in
Active Directory, Azure AD, and Apple Business Manager.
- Support
remote users via phone, email, and remote access tools.
- Escalate
complex issues to senior IT staff as needed.
Technical Skills:
- Solid
understanding of Windows operating systems (Windows 10/11), macOS, and
Microsoft Office365 suite.
- Experience
with basic networking concepts (TCP/IP, DHCP, DNS).
- Familiarity
with endpoint management tools (e.g., Intune, SCCM, ABM for Mac
management) is a plus.
- Ability
to support and troubleshoot common business applications on both Windows
and Mac platforms.
- Knowledge of security best practices for end-user devices.
Job Overview
Posted Date: 11 Jan 2026
Location: Markham Ontario
Salary: Neg Per Hour
Company Information
Founded in 1995, Constellation Software Inc. (CSI) specializes in acquiring, managing and building vertical market software businesses globally. Known for its long-term ownership strategy, Constellation Software focuses on sustainable growth and consistent performance of the companies it acquires.
Name: Perseus Group, Constellation Software Inc
Web: https://csiperseus.com