IT Support Team Lead
Venture Computers of Canada Inc.
Markham Ontario
Salary: Neg Per Hour
Technical Roles & Responsibilities
- Act as an escalated point of contact for Venture’s client service requests via email, phone calls, and tickets.
- Provide
level 2
desktop support
on Windows, MacOS, and iOS devices. - Monitor, identify and resolve potential mail delivery issues through Microsoft Defender for 365, Mimecast.
- Troubleshoot and diagnose basic to intermediate networking issues on Unifi, Cisco, and Meraki devices.
- Identify,
diagnose and repair hardware issues; service printers, mobile phones,
desktops, and laptops. - Engage in advanced troubleshooting to tackle complex technical issues.
- Assist in maintaining and updating Venture’s technical support knowledge base.
- User account & device management in Active Directory and Entra ID (Azure AD).
- Perform basic changes and troubleshooting in Microsoft 365 environments.
- Configure and deploy workstations, mobile devices, and printers.
- Support Level 3 resources in projects and initiatives.
- Assist and guide Level 1 resources with their escalations, questions and inquiries.
- Actively develop and maintain client relationships through exceptional customer service.
- Participate in an afterhours standby rotation.
- Perform additional tasks based on business needs.
Qualifications & Skills
- Strong technical aptitude with the ability to quickly learn the client’s IT environment
- Strong leadership skills, and genuine desire to empower others to improve and succeed.
- Must be willing to travel within GTA; must have own vehicle and valid driver’s license
- Ability to lift 30
- Ability to work with non-technical users - simplifying complex information
- Willingness to work overtime when required
- Must be able to handle tight deadlines in a fast-paced environment
- 3+ years of experience with ConnectWise or a similar CRM ticket system
- 3+ years of experience in a service desk role providing IT support and troubleshooting - hardware and software
Nice to Have
- CompTIA Server+, Network+, or other relevant industry certifications
Job Overview
Posted Date: 05 Jan 2026
Location: Markham Ontario
Salary: Neg Per Hour
Company Information
Venture started with a desire to help people start, run and grow their business with powerful IT. As business owners, we understand the challenges and complexities managing day-to-day operations and growing. We help simplify those operations and explore how technology can help you grow.
Name: Venture Computers of Canada Inc.
Web: www.venture.ca