Customer Service Representative
Cornerstone Building Brands
Whitby Ontario
Salary: Neg Per Hour
RESPONSIBILITIES
- Create
and manage order entries.
- Prepare
daily order schedule and distribute to warehouse staff.
- Collaborate
with warehouse to address shipping errors and discrepancies.
- Address
delivery-related issues such as late shipments, shortages and damaged
products.
- Prepare
all required paperwork for freight claims due to damages and arrange for
credit, or reshipment.
- Process
transactions including payments and credits.
- Service
customers directly by telephone, email, mail over the counter and in the
showroom.
- Respond
to customers and sales representatives on inquiries pertaining to product,
shipping, warranty, etc.
- Support
outside sales team by adopting internal processes to ensure customer
satisfaction.
- Product
knowledge to assist dealers/customers with parts or install inquiries.
- Participate
in local trade shows, occasionally requiring weekend support.
- Complete
other tasks, as requested by Branch Manager.
Qualifications
- Completion
of college/vocational or technical training (minimum requirement: Grade 12
or GED).
- Computer
literate; proficiency in using the MS Office Suite including Word, Excel
and Outlook.
- Knowledge
of building materials and construction techniques is an asset, but not
required.
SKILLS AND ATTRIBUTES
- Inside
Sales or Order Desk experience is an asset!
- Strong
administrative, organizational, time management and prioritizing skills.
- Able
to handle a fast paced, demanding environment and to act with urgency when
necessary.
- Customer-focused
attitude with a high level of professionalism and discretion.
- Dedicated
team player that can work effectively with their own team as well as other
departments to achieve goals.
- Attention
to detail and ability to follow up on customer orders.
- Excellent communication, interpersonal skills, and ethics.
Job Overview
Posted Date: 04 Jan 2026
Location: Whitby Ontario
Salary: Neg Per Hour
Company Information
As a leading manufacturer of exterior building solutions in North America, we are committed to creating value for our customers and our communities. With unrelenting customer focus and strong emphasis on quality and performance, our products and solutions serve both residential and commercial markets.
Name: Cornerstone Building Brands
Web: www.cornerstonebuildingbrands.com