Customer Service Coordinator
Printhub.ink
Peterborough Ontario
Salary: Neg Per Hour
What You’ll Do
- Phones
& Front Desk: Answer and route calls;
greet visitors; log clear notes (minimal email).
- Order
Status: Confirm whether jobs are ready
for pickup or scheduled for delivery and
relay updates to customers.
- Redirect
Sales Inquiries: Capture basics (name, company,
phone, brief need) and hand off to Estimating/Sales—no
quoting.
- Shipping
& Receiving: Book couriers, prepare
labels/waybills, stage outgoing deliveries, receive incoming parcels, and
keep a tidy pickup shelf.
- Pickup
Coordination: Schedule and organize customer
pickups; confirm times and location instructions.
- Customer
Outreach (light): Make friendly, periodic
check-ins to existing customers to confirm satisfaction and scout upcoming
needs; log brief notes.
What You Bring
- Strong
customer service skills and an outgoing,
positive phone presence.
- Organized, thorough,
and accountable—you follow through and close the loop.
- Comfortable
with Google Workspace/Microsoft Office basics (especially
Sheets for simple tracking).
- Clear
spoken and written communication; minimal email, mostly phone & quick
ticket notes.
- 1–3
years reception/customer service preferred (strong
trainees welcome).
- Able to lift/move small parcels (~25 lb) occasionally.
Job Overview
Posted Date: 21 Dec 2025
Location: Peterborough Ontario
Salary: Neg Per Hour
Company Information
Printhub.Ink in Peterborough believes in more than just getting the job done, we want to offer our customers a print experience that keeps them coming back for more. One of the ways we have done this is by becoming a G7 Certified Facility.
Name: Printhub.ink
Web: https://www.printhub.ink