Front Line Member Services Counsellor
Hearth Place Cancer Support Centre
Oshawa Ontario
Salary: Neg Per Hour
Primary Responsibilities:
Intake Procedure/Support Services
Conduct intake interviews, assess member needs, manage a personal caseload and provide individual emotional support.
Coordinate individual follow up appointments, member outreach and support for drop-in visitors.
Lead and co-facilitate emotional support groups, wellness programs and educational seminars.
Maintain accurate and timely database records(Sumac/Societ knowledge is an asset)
Follow-Up Procedure
Follow procedures to track follow-up phone calls, support needed after a group finishes etc. to ensure accountability, continued support and member satisfaction.
Resources
Compile, create and expand resources for members as requested by the Program Coordinator or Executive Director.
Assist with needs assessment and development of peer support services, seminars and support groups as required.
Qualifications:
Experience
3-5 years of social work or human services counseling. Experience in oncology is a define asset.
Education
Post-secondary degree or diploma Social Work, Community Support Work, Mental Health counselling or equivalent.
Knowledge, Skills and Abilities
Knowledge of MS Office applications and client database management
Counselling skills and knowledge of community resources.
Confidence and experience in leading and managing therapeutic or educational group programming.
Positive, calm, and collaborative approach, with desire to build productive relationships and an effective team environment.
Excellent oral and written communications skills.
Personal Characteristics
You will be a great fit if you are:
October 2025
Calm & Ethical: Highly dedicated professional who is emotionally mature and able to maintain strict confidentiality and boundaries while dealing with sensitive emotional situations.
A Collaborative Communicator: An active listener and clear written/veral communicator who naturally builds rapport with members, caregivers and internal team members.
Member-Centric and Proactive: Dedicated to anticipating and exceeding member expectations while taking initiative to problem-solve and improve service delivery.
Highly Organized: Proven ability to manage a diverse, fluctuating caseload, track multiple follow-ups and organize work to meet competing deadlines.
Working Conditions
The Member Services Counsellor will work (on-site) an average of 36 hours per week Monday through Friday with occasional evenings to facilitate programs at the discretion of the Executive Director.
Compensation: The hiring range for this position is $25-27 per hour commensurate upon experience plus a benefits package.
Job Overview
Posted Date: 21 Oct 2025
Location: Oshawa Ontario
Salary: Neg Per Hour
Company Information
Hearth Place Cancer Support Centre
Name: Hearth Place Cancer Support Centre
Web: https://hearthplace.org/