Funeral Director
Mount Pleasant Group
Pickering Ontario
Salary: Neg Per Hour
The successful candidate will be required to:
Funeral Services
Work closely with families to understand their cultural, spiritual, and personal preferences. Arrange all aspects of the service, including transportation, preparation of the deceased, scheduling, and venue setup, ensuring a respectful and seamless experience.
Provide compassionate guidance to families during emotionally difficult times. Present available options for services and products, answer questions with sensitivity, and assist in making informed decisions regarding burial, cremation, or alternative forms of disposition.
Facilitate the completion of pre-need contracts, including trust and insurance agreements. Ensure all documentation is accurate and compliant with legal and regulatory requirements. Process payments and maintain secure records.
Serve as the primary point of contact during services, ensuring all elements—from timing to tone—are handled with professionalism and empathy. Represent the funeral home with dignity and care at all venues.
Design and produce customized memorial stationery, guest books, and keepsakes that reflect the life and legacy of the deceased. Collaborate with families to incorporate meaningful elements such as photos, quotes, or religious symbols.
Set up and manage audio-visual equipment for visitations and services. Assist families in creating and formatting video or audio tributes, ensuring accessibility and smooth playback across various platforms.
Provide timely updates to the external answering service regarding current and upcoming services, ensuring accurate information is relayed to callers and minimizing disruptions to family care.
Organize on-call schedules and assign staff to services and outreach events. Ensure vehicles are available, clean, and prepared for use in transporting families, guests, or deceased individuals.
Source and coordinate external vendors for items such as flowers, catering, clergy, or specialty merchandise. Ensure all third-party services meet the standards and expectations of the funeral home and the families served.
Oversee or perform preparation tasks such as embalming, dressing, casketing, cosmetic application, and hair styling, in accordance with the family’s wishes and cultural or religious practices.
Offer clear direction and support to team members during events. Ensure all staff are informed of their roles and responsibilities, and that services are conducted smoothly and respectfully.
Drive funeral home vehicles for administrative tasks, service-related transportation, or transfers. This may include transporting family members, staff, or deceased individuals, always with professionalism and care.
Administrative Duties
Assist families in completing required legal forms, including the Statement of Death, at-need and pre-need funeral service contracts, cremation authorizations, and related waivers. Ensure all documentation is completed accurately and with sensitivity to the family's emotional state.
Secure all necessary legal documents for the disposition of human remains, such as coroner’s certificates, burial permits, cremation applications, and other permissions, in compliance with provincial regulations.
Confirm the appropriate legal representative is identified and authorized to make funeral and disposition arrangements, ensuring all decisions are made in accordance with applicable laws and family dynamics.
Enter and manage documentation in the system, including tracking of physical items (e.g., personal effects, cremation-related items), confirming identification of human remains, and recording death certificate details.
Assist in the respectful handling and transfer of cremated remains into urns or other memorial vessels, ensuring accuracy and honoring the wishes of the family.
Collaborate with team members to ensure that essential supplies—such as caskets, urns, embalming materials, register books, and office supplies—are stocked at appropriate levels to support uninterrupted service delivery.
Use company-provided software tools to support the arrangement and coordination of funeral services, ensuring efficient and accurate communication and documentation.
Coordinate the return of deceased individuals to their place of origin, working with international or domestic agencies, consulates, and transportation providers to ensure respectful and compliant handling.
Prepare and issue invoices for services rendered, ensuring transparency and accuracy. Follow up on outstanding accounts receivable with professionalism and empathy, maintaining positive relationships with families.
Accept and process various forms of payment, including cash, credit, debit, and electronic transfers, in accordance with company policies and security protocols.
Facilities Management
Setup visitation rooms for upcoming visitations, funerals, which may include adding or removing chairs and furniture, as well as the setup of floral tributes, and their personal memorabilia.
Assist in the general maintenance (internal/external) of the company facilities. (e.g. garbage collection, mopping, dusting, salting, snow shovelling), and vehicles (e.g. wash, dust, vacuum) as required.
Other
Additional duties, and tasks that fall within the scope of the role as assigned by the Manager and Assistant Manager, Funeral Services.
Qualifications:
Valid Ontario Funeral Director’s Licence – Class 1 Licence or Class 2 Licence in good standing with BAO
Previous experience directing and arranging in a high volume environment
Previous experience embalming (applicable only at TSA Toronto, TSA Mississauga, TSA Pickering, and Thornton)
A valid Ontario Class “G” driver’s licence and clean driving record
Demonstrate empathy, patience, and emotional intelligence when supporting grieving families.
Maintain sensitivity to diverse cultural, spiritual, and religious practices related to death and bereavement.
Communicate clearly and respectfully with families, colleagues, and external partners.
Build trust and rapport through active listening and thoughtful engagement.
Manage multiple responsibilities and time-sensitive tasks with efficiency and attention to detail.
Maintain accurate records and ensures timely completion of documentation.
Navigate complex or emotionally charged situations with professionalism and care.
Apply sound judgment to resolve issues and support positive outcomes for families and staff.
Respond effectively to changing circumstances and unexpected challenges.
Maintain discretion and confidentiality in all aspects of work.
Provide guidance and support to team members during services and daily operations.
Contribute to a respectful, inclusive, and cooperative workplace culture.
Strong understanding of the Funeral, Burial and Cremation Services Act (FBCSA) and relevant Ontario regulations.
Familiarity with documentation, licensing, and compliance requirements in funeral service operations.
Proficient in using digital platforms and funeral home management software to organize services and maintain accurate records
Intermediate proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) and Windows-based systems.
Job Overview
Posted Date: 17 Oct 2025
Location: Pickering Ontario
Salary: Neg Per Hour
Company Information
Mount Pleasant Group
Name: Mount Pleasant Group
Web: https://www.mountpleasantgroup.com/