Customer Service Representative
Ricart Branded Apparel & Promo
Peterborough Ontario
Salary: Neg Per Hour
Why Join Ricart?
Be part of a growing company with a reputation for quality.
Work in a collaborative, supportive team environment.
Gain hands-on experience with custom products, production workflows, and customer interactions.
Make an impact: our CSR team ensures every client feels proud of their brand.
Key Responsibilities
Customer Communication
Engage with customers by phone, email, and in person.
Provide professional, friendly, and prompt assistance.
Maintain a positive, solutions-oriented approach at all times.
Order Management
Enter and manage customer orders, quotes, and inquiries.
Track progress and follow up to ensure timely production and delivery.
Coordinate with production, sales, and logistics teams for smooth operations.
Problem Solving
Handle customer concerns and product issues with professionalism.
Troubleshoot discrepancies in orders, shipping, or product quality.
Find effective, timely resolutions in collaboration with the team.
Product Knowledge & Recommendations
Stay up to date on Ricart’s products and customization options.
Provide accurate information on pricing, timelines, and capabilities.
Collaborate with creative staff to prepare storyboards or product ideas for clients.
Technology & Systems
Use CRM, order tracking software, and internal databases.
Maintain accurate and detailed customer records.
Organization & Prioritization
Manage multiple inquiries and projects at once.
Stay organized in a fast-moving environment with tight deadlines.
Metrics of Success
Orders are entered and processed accurately and on time.
Customers receive quick, professional responses to inquiries.
Projects move smoothly between sales, production, and logistics.
Customer issues are resolved effectively with minimal escalation.
Top 3 Must-Haves
Strong communication skills clear, professional, and friendly with customers and colleagues.
Organized and detail-oriented accuracy and follow-through are second nature.
Ability to juggle competing priorities and stay composed in a fast-paced environment.
Qualifications & Skills
Previous customer service, sales, or administrative experience preferred.
Resourceful and proactive with a solutions-focused mindset.
Comfortable with email, CRM systems, and order management tools.
Team player who thrives in a collaborative environment.
Adaptable and able to adjust quickly to changing priorities.
Benefits:
Casual dress
On-site parking
Store discount
Ability to commute/relocate:
Peterborough, ON K9L 2A3: reliably commute or plan to relocate before starting work (required)
Application question(s):
Are you able to work the scheduled 8:30am-4:30pm or 9am-5pm Shift
Tell me about a time you went above and beyond for a customer or your team
What do you think makes a company worth staying at long term
Experience:
Customer service: 2 years (preferred)
Work Location: In person
Job Overview
Posted Date: 10 Sep 2025
Location: Peterborough Ontario
Salary: Neg Per Hour
Company Information
Ricart Branded Apparel & Promo
Name: Ricart Branded Apparel & Promo
Web: https://ricarts.ca/