Customer Service Representative
Mobile Instrument Service and Repair
Oshawa Ontario
Salary: Neg Per Hour
Duties:
- Communicates
professionally through verbal and written interactions;
- Provides
customer quotes, seeks repair approvals, processes invoices, and manages
the associated paperwork with high accuracy;
- Build
sustainable relationships and trust with customer accounts through
interactive communication.
- Assists
with the response to RFP and other bid opportunities;
- Responds
to customer complaints and assists in their resolution;
- Keep
records of customer interactions, process customer accounts and file
documents.
- Update
repair order forms and electronic logs and records regarding status of
repair order.
- Develops
a good understanding of the quality management system in place, provides
insight when improvements can be made and ensures adherence to the
policies and procedures;
- Performs
various other tasks as is requested/required by the General Manager or
other management personnel (e.g. shipping and receiving)
- Able
to independently prioritize tasks to meet deadlines
- Must
be able to lift 10-50 lbs
- Frequent
standing/walking
Requirements:
- High
school diploma or equivalent required
- One
to three years of customer service, warehouse, and/or technical office
experience
- MS
Excel and Word knowledge preferred
- Multitasking
skills required
- Must
be able to read and follow detailed written instructions
- Must
be able to record data and maintain accurate documentation
- General
knowledge of applicable quality and regulatory standards and regulations
is preferred
- Requires
strong interpersonal and organization skills
- Must
be able to work independently without direct supervision
- SAGE
and Excel experience an asset
- Have excellent communication skills in both French and English (written and verbal) an asset
Job Overview
Posted Date: 01 Sep 2025
Location: Oshawa Ontario
Salary: Neg Per Hour
Company Information
Mobile Instrument Service & Repair (MISR) changed the face of instrument repair in Canada when it launched its first On-Site service van (Mobile Repair Lab) in 1982. As an independent, low cost alternative to original manufacturer’s high-cost, slow service repairs, our business quickly grew as Canadian healthcare providers recognized the convenience of working with a partner that could provide both On-Site and Off-Site repair services. MISR is the largest surgical instrument repair company in Canada. MISR is ISO 9001 Certified and has a Health Canada Medical Device Establishment License (License Number 3075.
Name: Mobile Instrument Service and Repair
Web: www.mobileinstrument.ca