Operations Supervisor
Acuren Inspection, Inc.
Clarington Ontario
Salary: Neg Per Hour
Oversee the effective deployment of staff and resources in support of timely and effective customer service by:
Responding to verbal and electronic service requests;
Completing work orders that accurately document customer requirements;
Balancing the work demands and customer needs to efficiently plan and schedule employee work assignments;
Ensuring employees possess the skills and expertise needed to perform the available work;
Selecting individuals for specific training and development opportunities to improve functional utilization;
Ensuring employees are provided with all necessary tools and equipment to perform the work;
Providing employees with clear communications/information regarding their work assignments;
Tracking service/work orders, reviewing DTR’s and ensuring invoices appropriately capture costs;
Ensuring collective agreement provisions are consistently applied in the employee/client interaction.
Identify opportunities to increase Company’s breadth of services by:
Developing and maintaining productive and effective relationships with customers;
Improving customer communication to understand customer business cycle and needs;
Assisting clients by clarifying necessary resource requirements to meet service requests,
Effectively and quickly managing issues/conflicts/ priorities related to the planning, scheduling and dispatching of staff and equipment/resources to support a smooth work flow;
Fully understanding customer requirements by communicating with them on a regular, ongoing basis to address any questions or concerns and to discuss their upcoming needs and to identify new business opportunities. Assisting with departmental budgets and capital planning;
Ensuring invoices and payroll documentation are correct in order to invoice customer accurately and in a timely manner.
Supervise technical and support staff to ensure effective performance by:
Ensuring an adequate pipeline of appropriately qualified employees to meet the local work demands;
Scheduling safety, radiation safety, site pre-screening tests and other required training to maintain a skilled and knowledgeable local workforce;
Working closely with staff to build staff satisfaction and engagement and reduce employee turnover;
Conducting performance discussions when unsatisfactory conduct occurs, and performance reviews annually;
Reporting unusual events or operational challenges to local Manager.
Other duties as assigned.
Requirements:
KNOWLEDGE & SKILLS REQUIREMENTS:
Nuclear Security Clearance and Nuclear Site Experience an asset
Company’s range of technical services and variety of service lines provided in order to appropriately deploy resources;
An understanding of clients’ technical needs to effectively fulfill service requirements;
Knowledge of equipment needed to perform specific tests and inspections;
Knowledge of the applicable collective agreements to ensure compliance with terms and conditions.
Effective supervisory skills;
Solid interpersonal and communication skills to effectively manage a broad range of internal and external contacts;
Proficiency in use of Microsoft Outlook, Word, and Excel;
Excellent problem solving and conflict resolution skills to manage difficult customer interactions;
Strong organizational and prioritization skills.
Consistently demonstrates their understanding of, and compliance with, responsibilities under the provincial Occupational Health and Safety Acts and Regulations, and Company Safety and Quality Management Systems, policies and procedures.
EDUCATION:
The position requires a minimum of 4 years’ of industry-specific experience
A post-secondary diploma/degree in a related field is preferred.
Supervisory experience is required.
Working Conditions:
Office environment with limited physical effort, continuous mental effort, and frequent complex requests for assistance.
Extended periods of sitting at a desk while working on a computer.
Regular use of hands and fingers for typing, data entry, and other computer related tasks.
Occasional lifting and carrying of files or documents.
Visual acuity for reading and analyzing numerical data on screens and documents.
Concentration and attention to detail for extended periods to ensure accuracy in billing and revenue calculations.
Effective communication skills to interact with team members, clients, and vendors.
Ability to work under pressure and meet deadlines in a fast-paced environment.
Occasional standing or walking for meetings or office tasks outside of desk work.
Job Overview
Posted Date: 27 Aug 2025
Location: Clarington Ontario
Salary: Neg Per Hour
Company Information
Acuren Inspection, Inc.
Name: Acuren Inspection, Inc.
Web: https://www.acuren.com/