Service Manager
Canlift Equipment Ltd
Burlington Ontario
Salary: Neg Per Hour
Key Responsibilities. Technician Dispatch
Manage incoming service calls from customers for both rental and customer-owned units.
Dispatch service technicians efficiently and confirm the completion of dispatched jobs.
Follow up on outstanding service issues or unresolved calls.
Coordinate service exchanges with the Rental Manager as needed and ensure that parts are ordered and logged properly.
2. Staff Management
Oversee both road and shop technicians.
Approve working hours, vacation requests, and conduct annual performance reviews.
Address performance concerns by issuing corrective actions when necessary.
Maintain up-to-date training records and ensure technicians are compliant with manufacturer training requirements.
Promote a safe work environment and uphold company policies as outlined in the CanLift Employee Handbook.
3. Fleet Management
Schedule and prioritize repairs for all fleet units, including rental, sales, customer, and hard down units.
Report and track unit status (e.g., issues, part orders, downtime).
Implement systems and reporting tools that reduce asset downtime and improve preventive maintenance.
Collaborate with other departments to align fleet readiness with operational demands.
4. Customer Service
Maintain high levels of customer satisfaction to support repeat business and long-term profitability.
Identify and resolve service-related issues that impact customer experience such as turnaround time, service availability, and cost efficiency.
Train and guide service staff to ensure consistent, high-quality service delivery and alignment with customer expectations.
Champion a customer-centric culture within the service team.
Required Skills and Qualifications
Proven experience in service or operations management, preferably in equipment rental or industrial services.
Strong leadership and team management capabilities.
Excellent communication and customer service skills.
Proficiency in scheduling systems and service reporting tools.
Commitment to safety and compliance with workplace policies and manufacturer standards.
Performance Indicators
Technician productivity and job completion rate
Fleet uptime and downtime metrics
Customer satisfaction scores and repeat service rates
Compliance with training, safety, and documentation requirements
Benefits:
Dental care
Extended health care
On-site parking
Paid time off
RRSP match
Schedule:
Monday to Friday
Weekends as needed
Job Overview
Posted Date: 18 Aug 2025
Location: Burlington Ontario
Salary: Neg Per Hour
Company Information
Canlift Equipment Ltd
Name: Canlift Equipment Ltd
Web: https://www.canlift.ca/