Customer Success Manager
Heidi Health
Toronto Ontario
Salary: Neg Per Hour
What you’ll do
Own customer outcomes: Be the strategic partner for a portfolio of Heidi’s customers, ensuring they achieve measurable success and realise value.
Lead onboarding & training: Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows.
Track and improve metrics along customer journey like time-to-first-value and early activation.
Drive strategic adoption: Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians.
Enhance Retention & Growth: Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement.
Implementation: Drive the end to end implementation process ensuring a seamless experience.
Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and priorities and showcasing wins.
Continuous engagement: Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact.
Resolve operational blockers by collaborating with product, engineering, and support teams to ensure a smooth customer experience.
Feedback insights: Gather and share insights to influence product development and feature prioritisation.
Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral.
Stay ahead of trends in digital health and customer success to continuously inform your customer strategies.
What we look for
2-4 Years in a customer facing role, healthcare ideal but not required.
Highly organised and can confidently manage multiple projects and competing priorities, while maintaining attention to detail and quality.
Execute closely with cross-functional teams including Product, Operations and Sales to drive market growth.
Self-motivated, with a bias for action and unafraid to get your hands dirty to solve a wide range of shifting challenges and priorities.
You’ll need to be impeccably sharp, omnitalented and humble.
You’ll bear the existential weight of the company as much as the founders & early employees.
If you’re the right fit - you’ll love every moment of it.
You’re looking for uncapped growth. You don't want to be limited by yearly promotion programs and the general lameness of the corporate world. Your ability to win defines the gradient of your growth.
Obsessed with operations, scalability and efficiency.
You’ve got a doer’s mentality - find a problem, own it, fix it.
Strong intuition, creativity and common sense to lead complex projects.
Other things to know
Experience in healthcare is great, but not required.
Fluency in French is also a plus
Job Overview
Posted Date: 24 Jul 2025
Location: Toronto Ontario
Salary: Neg Per Hour
Company Information
Heidi Health
Name: Heidi Health
Web: https://www.heidihealth.com/