Customer Account Manager
Crisp Inc
Toronto Ontario
Salary: Neg Per Hour
What you’ll work on:
Client Relationship Management
Client Communication: Effectively communicate with clients to gather requirements, provide updates, and address issues promptly.
Client Meeting Facilitation: Lead and facilitate productive meetings with clients and internal team members to align on goals and deliverables.
Stakeholder Management: Build and maintain strong relationships with key stakeholders, including executives, decision-makers, and end-users.
Project Management: Oversee client projects from initiation to completion, ensuring they are delivered on time and within scope.
Product Adoption and Training
Client Onboarding: Guide new clients through the initial setup and integration process, ensuring a smooth and successful start.
Client Training: Deliver comprehensive training sessions to clients on product features, functionalities, and best practices.
Usage Analysis: Analyze user behavior data to identify trends, opportunities for improvement, and areas where additional support or training may be needed.
Account Management and Support
Account Payment Admin: Manage account payments, invoicing, and renewals to ensure timely revenue recognition.
Support Ticket Resolution: Respond to and resolve client support tickets efficiently and effectively.
Upselling and Cross-Selling: Identify opportunities to upsell or cross-sell additional products or services to existing clients.
User Research and Feedback
User Interviews: Conduct user interviews to gather feedback, understand pain points, and identify areas for product improvement.
Product Feedback: Collect and analyze client feedback to inform product development and enhancement decisions.
Signs of a great candidate for Crisp
Collaborative. You know that your colleagues’ perspectives will make our customers successful. Similarly, you use your strengths to help us grow together. You propose ways for us to be more engaged and successful with our customers.
Customer focused. Our customers are at the forefront of your day. You prioritize our customers’ voice to ensure their needs are met.
Ambitious, curious, and resourceful. You are innately curious, and you aren’t afraid to work hard. You are self driven, you take direction well but are able to be creative to find results on your own when asked. You are driven to succeed because your hard work and results make you proud.
Disciplined and reliable. We are a distributed company and you enjoy the benefits of working distributed while consistently delivering what you have committed to. When you hit a snag, you communicate and reset expectations early.
Appreciative of honest feedback. You know that the best way to learn and grow is through constructive feedback delivered kindly. You view feedback given to you as an opportunity to get better and strive to do the same for others.
Work smarter and harder. You often identify a problem, create a solution and bring it to a state of completion - with others, or even on your own. You find ways of eliminating or automating stuff that is uninteresting or wasteful.
Job Overview
Posted Date: 22 Jul 2025
Location: Toronto Ontario
Salary: Neg Per Hour
Company Information
Crisp Inc
Name: Crisp Inc
Web: https://www.gocrisp.com/