Client Success Associate, HealthTech
OceanMD
Toronto Ontario
Salary: Neg Per Hour
How you will make an impact
Taking care of our customers. You will serve as the primary point of contact and trusted advisor to customers, overseeing the end-to-end process and fostering lasting relationships. You will deliver and communicate ROI throughout the client lifecycle. You will maintain daily, weekly, or monthly touchpoints, depending on the project's stage, to increase product footprint and strengthen customer loyalty.
Being proactive and reactive. You will identify and solve problems, resulting in exceptional levels of satisfaction. You will collaborate with internal teams to troubleshoot issues, address concerns, and answer questions.
Doing whatever it takes. You will advise and execute on customer engagement strategies, refining our approach and optimizing our client offerings to scale effectively.
What you bring
The education and the experience. You may have a Masters in E-Health, Clinical Informatics, Public Health or another domain. Or, you may have studied healthcare, technology, or communications. You have several years of experience in client, customer, or patient-facing roles, building relationships, sharing information, and introducing processes or tools.
The knowledge. Ideally, you have clinical experience, perhaps on a Family Health Team, managing electronic medical records (EMR). Or you have worked in another area of the healthcare sector where you have gained exposure to patient-practitioner workflows.
The project management. You have outstanding organizational and task planning skills. You can coordinate a project end-to-end, manage every detail, meet deliverables, and adapt to change requests.
The interpersonal skills. You have exceptional verbal and written communication skills. You can build trusting relationships and efficiently work across internal and external teams. You have a high emotional intelligence quotient, empathy, and patience. You can translate technical concepts for a nontechnical audience.
The technical skills. You have experience or an understanding of working with EMRs and/or healthcare technology.
The initiative. You are a critical thinker who can creatively solve problems, and you continuously pursue knowledge. You are inspired by a fast-paced environment and can rise to the challenge of competing priorities.
The passion. You are passionate about our purpose and applying your talents to build our brand and our client base. You are interested in new ideas and new technology.
What you can expect from our interview process:
A virtual interview with a Talent Advisor discussing your interest in the role and the company and how you will make an impact as our new Client Success Associate.
A virtual interview with the VP, Client Relations and the Senior Manager, Client Success to learn about our current process, clients, and solutions. . You will be able to share how your experience will meet the needs of the team and the clients.
A final in-person interview with others from the Client Success team and a meeting with our COO. This will be a chance for you to ask questions about the day-to-day role, the team, company’s culture and meet with future collaborators.
Job Overview
Posted Date: 21 Jul 2025
Location: Toronto Ontario
Salary: Neg Per Hour
Company Information
OceanMD
Name: OceanMD
Web: https://www.oceanmd.com/