Intermediate Customer Account Manager
Clio
Toronto Ontario
Salary: Neg Per Hour
What you’ll work on:
Directly impact important KPIs such as proactive churn prevention, adoption, expansion, customer retention, plus various project deliverables;
Proactively calling outbound to Clio customers to ensure they are receiving value from Clio;
Re-engaging customers with Clio usage through your understanding of the product, customer personas and the value available to our customers;
Identifying, acting upon, and driving revenue opportunities; providing analysis on conversion success;
Reaching out to promoters for the brand, referrals, revenue and possible advocacy opportunities;
Managing and retaining incoming lifecycle opportunities
Sharing feedback with the Product organization to ensure we are building with customer front of mind;
Work on and lead (where appropriate) customer driven projects.
What you bring:
2+ Customer Success/Service/Support experience
2+ years in an account manager or similar function
Sales experience
Experience working in or closely with Sales organizations
SaaS experience
Serious bonus points if you have:
Salesforce experience
Some highlights of our Total Rewards program include:
Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office minimum 2 days per week on our Anchor Days.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Job Overview
Posted Date: 15 Jul 2025
Location: Toronto Ontario
Salary: Neg Per Hour
Company Information
Clio
Name: Clio
Web: https://portlandsquareto.com/