Guest Services Manager
Sutter Hill Group
Toronto Ontario
Salary: Neg Per Hour
Key Responsibilities:
Hospitality & Concierge
Greet tenants and guests, provide tours, and answer questions about the space and its amenities.
Act as the main point of contact for tenant feedback, suggestions, and complaints, ensuring prompt resolution and follow-up.
Serve refreshments and maintain a clean, inviting environment.
Respond promptly to phone, email, and in-person inquiries.
Facility Operations
Open and prepare the lounge and patio each morning.
Conduct regular walkthroughs to ensure cleanliness, safety, and readiness.
Restock supplies and coordinate minor maintenance as needed.
Event Coordination
Manage bookings and set up lounge configurations for meetings and events.
Coordinate with vendors and building staff for event support (catering, AV, security).
Assist in event execution, including setup, timeline management, and front-of-house services.
Maintain records of bookings and event feedback.
Marketing & Community Engagement
Promote the lounge’s amenities, events, and club memberships to tenants and potential members via social media, email, signage, or building newsletters.
Develop and implement tenant engagement initiatives.
Proactively seek new event bookings and foster relationships with potential clients.
Administrative Support
Minimal tracking of inventory and recording of invoices
Ensure compliance with all building policies and safety regulations.
Key Attributes:
Exceptional interpersonal and communication skills
Strong organizational and multitasking abilities
Experience in hospitality, event coordination, or facility management
Proactive approach to problem-solving and facility upkeep
Comfort with social media and community engagement
Commitment to delivering a premium, welcoming experience for all users
Job Overview
Posted Date: 11 Jul 2025
Location: Toronto Ontario
Salary: Neg Per Hour
Company Information
Sutter Hill Group
Name: Sutter Hill Group
Web: https://shv.com/