Customer Service Representative
Logistic Specialty Freight
North York Ontario
Salary: Neg Per Hour
A typical day would include:
Contacting customers to schedule/reschedule deliveries.
Communicating information to delivery crews.
Verifying status of deliveries with drivers and keeping customers updated
Responding to customer/vendor queries regarding the status of their orders
Working alongside dispatch to accommodate customer requests
De-escalating situations by providing workable alternatives that satisfy the customer
Taking accurate notes of conversations with customers/vendors and keeping our system updated on any and all changes to their order status.
General data entry: entering customer orders into our delivery system, filling out order completion spreadsheet
Requirements
At least 18 years of age or older
Strong computer knowledge and skills
Ability to calmly provide conflict resolution and navigate frustrated customer situations
Ability to enter and schedule orders while taking inbound calls.
Ability to work full-time hours.
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), listen with auditory acuity, type, read, multi-task, and concentrate for prolonged periods.
Additional pay:
Overtime pay
Benefits:
Dental care
Extended health care
Life insurance
Paid time off
Vision care
Flexible language requirement:
French not required
Schedule:
8 hour shift
Day shift
Every Weekend
Education:
Secondary School (preferred)
Experience:
customer service: 1 year (required)
Job Overview
Posted Date: 11 Jul 2025
Location: North York Ontario
Salary: Neg Per Hour
Company Information
Logistic Specialty Freight
Name: Logistic Specialty Freight
Web: https://specialty-freight.com/