Customer Service Representative - Pickering, ON
Hubbell Incorporated
Pickering Ontario
Salary: Neg Per Hour
Job Overview
The successful candidate will:
Provide efficient and expeditious service to customers ordering or inquiring about HCI Products.
Provide continuous improvement to reach a high level of customer satisfaction.
Strive to understand customer expectations by learning the customer's specific requirements. Requires a thorough understanding of company policies and customer service operating procedures and work instructions.
Possess a willingness to acquire product knowledge on an ongoing basis for all HCI Products.
Maintain a strong working relationship within the organization for better communication and swift problem resolution. Understanding and projecting a Customer First attitude to internal personnel, distributors and end customers.
A Day In The Life
Manage customer orders in assigned territory
Provide general product information, cross references, availability, lead times, possible alternatives, book price & technical information
Suggest solutions when a product malfunctions; replacement, credit, create or submit customer request to return product & ensure action is taken & documented
Recognize when to create IM's (Item Maintenance); custom items or parts not extended to Canada
Issue credits, debits & paybacks within 10 days of receipt; investigate, gather info as proof & determine next steps
Handle requests for custom or configurable product
What will help you thrive in this role?
Post secondary school, minimum of a two year program.
CET in the Electrical discipline; strong technical knowledge required
Electricity 101 is a definite asset
6 months - 1 year related experience and/or training; or equivalent combination of education and experience.
Communication Skills: Strong written and verbal
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management: Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Knowledge of SAP
Job Overview
Posted Date: 30 Jun 2025
Location: Pickering Ontario
Salary: Neg Per Hour
Company Information
Hubbell Incorporated
Name: Hubbell Incorporated
Web: https://www.hubbell.com/