Coordinator, Ground Transportation
TORONTO INTERNATIONAL FILM FESTIVAL
Toronto Ontario
Salary: Neg Per Hour
RESPONSIBILITIES:
Shall include, but not be limited to:
Utilize a relational database (Artifax) to record and obtain information about guest itineraries and requirements for ground transportation
Ensure that all guest ground transportation information is accurately captured in the relational database
Liaise with TIFF departments and industry stakeholders to obtain and confirm guest requirements for ground transportation
Answering and managing calls to the Ground Transportation Hotline; assisting in problem solving and conveying time sensitive information
Communicate airport transfer details to Airport Greeter Supervisors, Festival Drivers, and Volunteers, and dispatching Festival Drivers
Coordinate VIP and non-standard ground transportation
Schedule transportation with airport limo/taxi service
Maintain and distribute daily airport transfers schedules to airport team
Track and accommodate last minute or unscheduled airport transfers of guests
Support Manager, Ground Transportation with projects and deliverables
Contribute to daily Festival reports and provide a detailed post-mortem report
Execute the highest service standards, policies, and procedures for TIFF
Other duties as assigned
TARGET CONTRACT DATES:
Monday, August 11 - Tuesday, September 16, 2025
WORK LOCATION:
Office Location: 350 King Street West, Toronto, ON M5V 3X5
Weekly in-office requirements:
Pre-Festival Office Requirements: Full Time, including the Labour Day long weekend (Saturday, August 31, 2025 - Monday, September 1, 2025)
Festival Office Requirements: Full Time, including both weekends during the Festival
MINIMUM REQUIREMENTS:
Education & Experience
Previous experience with live, multi-day events and/or festivals
Previous experience in ground transportation, guest logistics, and/or hospitality is an asset
Exceptional and demonstrated background in customer service
University degree, college diploma or equivalent work experience
Holds a G class license, preferred
Skills & Effort
Proficiency with Microsoft Office, Google suite, and relational databases (experience with Artifax considered an asset)
Excellent organizational skills with exceptional attention to detail and numerical aptitude
Ability to learn quickly, work effectively and accurately, and respond well in fast-paced and high pressure environments
Understanding of and commitment to superior client servicing in person, online, and over the phone
Ability to think critically and anticipate issues and proactively propose and execute solutions to address them
Ability to work both independently and in a team environment
Adaptable to a flexible work schedule including early mornings, evenings, and weekends
Fluency in multiple languages considered an asset
Knowledge of traffic routes, local roads, hotels, international airports and airlines is an asset
HOW TO SUBMIT & APPLICATION DEADLINE:
All applications must be submitted online through TIFF’s Career Centre.
Please upload your cover letter and resumé as PDF(s), before the deadline of FRIDAY, JULY 4, 2025.
Job Overview
Posted Date: 30 Jun 2025
Location: Toronto Ontario
Salary: Neg Per Hour
Company Information
TORONTO INTERNATIONAL FILM FESTIVAL
Name: TORONTO INTERNATIONAL FILM FESTIVAL
Web: https://www.tiff.net/